EMILY TRINIDAD
Oak Lawn
Summary
Versatile and results-driven professional with experience in sales, behavioral health, and hospitality. Currently thriving as a Mobile Expert at T-Mobile, skilled in assessing customer needs, recommending tailored solutions, and reaching sales goals while providing exceptional service. Previous experience as a Registered Behavior Technician (RBT) supporting individuals with developmental disabilities through targeted intervention plans and progress monitoring. Strong interpersonal and communication skills, honed through roles in hospitality, with a proven ability to adapt and succeed in high-pressure, fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Oakbrook Terrace
03.2025 - Current
- Responsible for greeting and assisting customers, identifying their needs, and recommending suitable devices, plans, and accessories.
- Skilled in activating new lines, processing upgrades, troubleshooting devices, handling billing inquiries, and setting up phones and apps. Maintains up-to-date knowledge of current promotions and technology to provide accurate information and boost customer satisfaction.
- Adept at working in a fast-paced retail environment while meeting individual and store-wide sales goals.
- Experience working both in store and on T-Mobiles truck team.
Registered Behavior Technician (RBT)
Sunbelt Staffing
Brookfield
03.2024 - Current
- Implement behavior intervention plans (BIPs) designed by a BCBA or other supervising behavior analysts.
- Work directly with clients to teach new skills, promote adaptive behaviors, and reduce maladaptive behaviors.
- Provide individualized therapy sessions in various settings (e.g., home, clinic, school).
- Collect and record data on client behaviors, skill acquisition, and progress.
- Participate in regular team meetings to discuss client progress and strategies
Registered Behavior Technician
Instructional ABA Consultants
Oak Lawn
07.2022 - Current
- Used Software to document patient information, progress notes, and treatment plans.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Learned specialized behavior approaches to implement behavioral strategies.
- Implement the best methods of care for children in the field of Applied Behavior Analysis (ABA).
Tasting Attendant and Host
Coopers Hawk Winery And Restaurant
Oak Lawn
01.2021 - 02.2025
- Lead wine tasting sessions, guiding guests through a variety of wines while offering detailed information on flavor profiles, tasting notes, and winemaking processes.
- Meet goals to sell Wine Club Memberships by explaining the benefits of joining to our customers.
- Provide exceptional customer service, fostering positive relationships with guests to encourage repeat visits.
- Pour wine tastings, ensuring proper service techniques and adherence to safety regulations.
- Manage the reservation system, ensuring accuracy in guest bookings and table availability.
- Answer the phone, take reservations, and address general inquiries regarding the menu or restaurant policies.
Gymnastics Coach and Special Olympics Instructor
Oak Lawn Park District
Oak Lawn
07.2018 - 02.2025
- Assisted clients with developing strategies to manage stress and increase productivity.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Developed relationships with clients to provide ongoing support and encouragement.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps.
- Coached Special Olympic athletes with various disabilities and helped develop stronger fine motor skills.
Education
Science
Moraine Valley Community College
Palos HillsSkills
- Sales techniques
- Customer service
- Data collection
- Communication skills
- Problem solving
- Client engagement
Certification
- First Aid Certification
- RBT Certification
- Food Handlers
- Basset
Timeline
Mobile Expert
T-Mobile
03.2025 - Current
Registered Behavior Technician (RBT)
Sunbelt Staffing
03.2024 - Current
Registered Behavior Technician
Instructional ABA Consultants
07.2022 - Current
Tasting Attendant and Host
Coopers Hawk Winery And Restaurant
01.2021 - 02.2025
Gymnastics Coach and Special Olympics Instructor
Oak Lawn Park District
07.2018 - 02.2025
Science
Moraine Valley Community College