Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Emily Szczepkowicz

Northbrook

Summary

Detail-oriented and compassionate professional with hands-on experience as an Orthopedic Technician in a fast-paced outpatient clinical setting. Adept at patient care, orthopedic device application, and team collaboration, with a strong foundation in communication developed through a degree in Communication Studies. Known for the ability to simplify complex information, provide excellent customer service, and adapt quickly in dynamic environments. Skilled in building trust with patients and colleagues alike, managing clinical workflows, and delivering high-quality support in both technical and interpersonal aspects of care. Seeking to leverage this unique blend of clinical knowledge and communication skills in a role that values precision, empathy, and teamwork.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Orthopedic Technician

Endeavor Health
Lincolnshire
05.2024 - Current
  • Expertly applied and removed a variety of orthopedic devices, including short and long arm/leg casts, fiberglass and plaster splints, and custom braces.
  • Educated patients on proper care and use of splints, braces, and casts to ensure safety and promote healing.
  • Maintained detailed documentation of procedures, equipment usage, and patient instructions in electronic medical records (EMR).
  • Ensured proper fit and function of braces and orthotic devices, making necessary adjustments to optimize patient comfort.
  • Assisted with post-operative care, including dressing changes, wound checks, and brace fitting.
  • Provided compassionate, efficient service in a fast-paced outpatient setting, often seeing high volumes of patients daily.

Sales Lead

Old Navy
Northbrook
04.2020 - 08.2023
  • Assisted customers with finding the right product for their needs.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.

Retail Sales Associate

Stein Mart
Northbrook
06.2018 - 03.2020
  • Organized displays to attract customers and promote sales.
  • Offered suggestions for additional items that may be of interest to customers.
  • Stocked shelves with merchandise according to company standards.
  • Assisted customers with finding the right product for their needs.
  • Completed transactions in an efficient manner while providing excellent customer service.

Education

Bachelor of Arts - Communications

University of Dayton
Dayton, OH
05-2024

High School Diploma -

Glenbrook North High School
Northbrook
06-2020

Skills

  • Orthopedic Device Fitting
  • Cast application
  • Cast removal
  • Patient Education
  • Custom Splint Fabrication
  • Clinical Workflow Management
  • Electronic Medical Records (EMR)
  • Problem Solving
  • Team Collaboration
  • Customer Service in Healthcare

Certification

  • Registered Orthopedic Technologist (ROT)
  • Basic Life Support for Healthcare Providers (BLS)
  • Athlete Marketing Essentials: NIL Certification
  • Social Media Marketing Certification

Languages

English
Native/ Bilingual
Spanish
Professional

References

References available upon request.

Timeline

Orthopedic Technician

Endeavor Health
05.2024 - Current

Sales Lead

Old Navy
04.2020 - 08.2023

Retail Sales Associate

Stein Mart
06.2018 - 03.2020

Bachelor of Arts - Communications

University of Dayton

High School Diploma -

Glenbrook North High School

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Emily Szczepkowicz