Emily Sutter
Franklin Park
Summary
Versatile student and worker with extensive experience in customer service and retail. Proficient in enhancing customer satisfaction through effective communication and strategic conflict resolution skills. I thrive in collaborative and active environments, and consistently exceed performance expectations. Eager to learn, share and contribute innovative ideas and solutions to future challenges and opportunities.
Overview
8
8
years of professional experience
Work History
Team Member
Target
Chicago
08.2020 - Current
- Stocked shelves to ensure accurate product placement and availability.
- Investigated theft incidents to recover merchandise and minimize losses.
- Emphasized safety practices while maintaining organized workspaces.
- Supported service desk operations for efficient handling of returns, payments, and online orders.
Customer Service Associate
Walgreens
Franklin Park
12.2017 - 08.2020
- Monitored inventory levels and restocked shelves as needed.
- Provided support during peak hours to enhance customer experience.
- Followed policies and procedures to meet or exceed established performance requirements.
Education
Bachelor of Science - Behavioral Sciences
Wilmington University
New Castle, DE05-2029
Skills
- Exceptional customer service
- Flexibility and adaptability
- Commitment to learning
- Innovative thinking
- Reliability and dependability
- Safety in the workplace
- Collaborative teamwork
- Clear communication skills
- Conflict management strategies
- Hospitality and accomodation
- Leadership attributes
Accomplishments
- Dean's List Fall 2024 Term - Wilmington University
Languages
English
Professional
Spanish
Limited
Timeline
Team Member
Target
08.2020 - Current
Customer Service Associate
Walgreens
12.2017 - 08.2020
Bachelor of Science - Behavioral Sciences
Wilmington University