Emily Steele

Warehouse associate

Picking, shipping, and receiving merchandise.

Using Pallet Jacks

• Developed strategies to increase sales volume and market share.
• Implemented new processes for managing customer accounts and improving lead generation efforts.
• Conducted weekly and monthly meetings to review progress against goals and objectives.
• Assist representatives with completing sales.
• Resolved escalated customer inquiries or complaints in a timely manner.

• Identified opportunities for upselling additional products or services based on customer needs.
• Provided exceptional customer service to ensure customer satisfaction.
• Developed strong relationships with customers by providing personalized assistance and support.
• Maintained a high level of professionalism when dealing with difficult customers.
• Answered customer inquiries via phone, email, and chat.
• Provided feedback on current processes and procedures based on customer interactions.
• Monitored chat queues for incoming requests from customers requiring assistance.