Emily Morris
Chicago
Summary
Reliable and engaging bartender with a positive and professional attitude. Known for strong multitasking and effective communication, contributing to positive work environments and enhancing customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/ Manager
Jefferson Tap and Grille
Chicago, IL
10.2021 - Current
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on cocktail preparation, bar equipment usage, and customer service standards.
- Crafted signature cocktails and beverages to enhance customer satisfaction and experience.
- Maintained cleanliness of the bar area, adhering to health and safety regulations.
- Built strong relationships with regular patrons, fostering a welcoming atmosphere that encouraged repeat visits.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, taking inventory and running EOD
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workplace.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
Server
Timothy O'Tooles
Chicago, IL
08.2025 - 06.2026
- Delivered exceptional customer service by anticipating guest needs and providing personalized dining experiences.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery to enhance guest satisfaction.
- Trained and mentored new servers on menu knowledge, service protocols, and customer engagement techniques.
- Collaborated with kitchen staff to ensure accurate order preparation and adherence to dietary restrictions.
- Resolved guest complaints promptly and effectively, enhancing overall dining experience and loyalty.
- Maintained cleanliness and organization of dining areas, contributing to a positive ambiance for patrons.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender
Blvd Bar & Grille
West St. Paul, MN
01.2020 - 10.2021
- Developed seasonal drink menus that enhanced guest experience and increased bar sales.
- Crafted and served a diverse range of cocktails, ensuring high-quality customer satisfaction.
- Trained junior bartenders on beverage preparation techniques and service standards.
- Managed inventory levels and ordered supplies to maintain optimal stock for busy shifts.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism.
Education
Bachelor of Arts - History
University of Duluth Minnesota
Duluth, MN04-2020
Skills
- Engaging personality
- Service-orientated mindset
- Suggestive Selling
- Strong multitasking
- Highly reliable
- Team player attitude
- Cleanliness and hygiene
- Handling difficult customers
- Cash register operation
- High volume experience
- Menu memorization
Certification
- Illinois Food Handlers
- Illinois Basset
Timeline
Server
Timothy O'Tooles
08.2025 - 06.2026
Bartender/ Manager
Jefferson Tap and Grille
10.2021 - Current
Bartender
Blvd Bar & Grille
01.2020 - 10.2021
Bachelor of Arts - History
University of Duluth Minnesota