Emily Matos
Oak Park
Summary
Demonstrated reliability and helpfulness in various roles. Assisted in mixology, event coordination, child care, and customer service. Adapted to diverse environments while maintaining a positive attitude.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Grace Children’s Academy
Hinsdale, IL
06.2024 - Current
- Coordinated and implemented substitution strategies to address staffing needs and enhance team performance.
- Oversaw lesson planning and classroom management, ensuring a productive learning environment.
- Facilitated successful camper experiences by implementing engaging activities and programs. Enhanced event outcomes through effective collaboration with team leaders. Promoted a nurturing environment that empowered campers to develop social skills and confidence.
- Monitored individual needs and behaviors of children, providing tailored support and guidance.
Bartender/Server
Moretti's Ristorante & Pizzeria
Morton Grove, IL
03.2021 - Current
- Coordinated beverage service for large-scale functions, maintaining high standards of efficiency and customer satisfaction.
- . Enhanced customer satisfaction by maintaining a well-organized environment.
- Managed customer interactions by accurately recording drink and food orders to ensure satisfaction and timely service.
- Coordinated and assisted guests in accessing and enjoying company promotions, clubs, and events.
- Achieved high standards of sanitation and safety by implementing procedures each shift. Enhanced guest experience by managing glass garnishes and meeting food sanitation requirements.
- Trained and supervised staff on gaming machine operations.
- Achieved seamless food service by optimizing delivery workflows. Enhanced customer satisfaction through timely and accurate meal delivery. Contributed to team success by maintaining high standards of service quality.
- Successfully enhanced event experiences by efficiently coordinating and managing drink and meal expectations.
- Coordinated discussions with hosts to ensure clear understanding of expectations and roles.
- Explained checks thoroughly and outlined specific charges to ensure transparency and accuracy in financial transactions.
Deli Clerk/Customer Service
Mariano's
Arlington Heights, IL
08.2020 - 03.2021
- Performed precise slicing and preparation of deli meats, cheeses, and salads, ensuring adherence to weight and quantity specifications.
- Conducted systematic cleaning and sanitation tasks to uphold cleanliness and prevent contamination.
- Developed and executed a comprehensive labeling system for efficient product identification and retrieval.
- Facilitated customer engagement by sharing in-depth knowledge of products and addressing service-related questions.
- Facilitated weekly inventory tracking and reporting to maintain optimal supply chain management.
Halfway house lead
OAK PARK COUNTRY CLUB
Elmwood Park, IL
04.2019 - 10.2019
- Designed and launched programs aimed at improving customer interaction.
- Facilitated resolution of customer conflicts through effective communication and strategic problem-solving techniques.
- Implemented rigorous sanitation protocols for bathrooms and lobby areas, contributing to a clean and welcoming environment for guests.
- Conducted thorough evaluations of food handling procedures to ensure alignment with safety regulations and standards.
Cashier/Cook/Server
Burger Moovment
Elmwood Park, IL
05.2016 - 07.2018
- Implemented initiatives to foster customer engagement, enriching dining experiences and satisfaction levels.
- Coordinated efforts among team members to ensure successful attainment of organizational objectives.
- Utilized strong communication skills and strategic problem-solving to address and resolve customer conflicts efficiently.
- Supervised sanitation processes for bathrooms and lobby areas, upholding rigorous hygiene protocols and enhancing overall guest experience.
- Monitored and evaluated food handling procedures to ensure compliance with safety standards and regulations.
Education
Associate of Arts - Early Elementary
Triton College
River Grove, IL05.2026
Diploma - undefined
Elmwood Park High School
Elmwood Park, IL01.2018
Skills
- Cultivated a positive work environment to enhance team performance and morale
- Implemented solutions to address and resolve customer issues, ensuring satisfaction and loyalty
- Oversaw customer service operations to improve response times and service quality Developed training programs for staff to enhance customer interaction skills Implemented strategies to elevate customer satisfaction and loyalty
- Oversaw cash handling procedures to maintain accuracy and security Trained staff on best practices for cash management Implemented strategies to reduce discrepancies in cash handling
- Oversaw daily food service operations to maintain high standards of quality and customer satisfaction Trained and mentored new staff on food safety protocols and service techniques Implemented process improvements to streamline service delivery and reduce wait times
- Implemented conflict management strategies to enhance team dynamics and productivity
- Oversaw daily bar operations, ensuring compliance with health and safety regulations Trained new staff on beverage preparation and customer service standards Cultivated a welcoming atmosphere that encouraged repeat business and customer loyalty
- Oversaw childcare operations to promote a structured and engaging atmosphere Coordinated activities that enhanced children's social and cognitive skills Cultivated strong relationships with families to ensure open communication and support
- Oversaw classroom activities and collaborated with educators to enhance curriculum delivery Mentored assistant teachers to improve instructional strategies and student engagement Cultivated strong relationships with parents to support children's educational journeys
- Facilitated exceptional customer experiences to enhance satisfaction and loyalty
Certification
- BASSET certification, 2022-06-01
- Liquor distribution, 2022-06-01
- Food Handler Certification, 2022-06-01
Personal Information
- Authorized To Work: US
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Awards
Top 10% business plan, 2019-03-01, Winning a national title for a virtual company as the CAO of the company. This plan was composed of over 35 pages and went up against over 180 other schools.
Timeline
Substitute Teacher
Grace Children’s Academy
06.2024 - Current
Bartender/Server
Moretti's Ristorante & Pizzeria
03.2021 - Current
Deli Clerk/Customer Service
Mariano's
08.2020 - 03.2021
Halfway house lead
OAK PARK COUNTRY CLUB
04.2019 - 10.2019
Cashier/Cook/Server
Burger Moovment
05.2016 - 07.2018
Diploma - undefined
Elmwood Park High School
Associate of Arts - Early Elementary
Triton College