Emily Lopez
Chicago
Summary
Dynamic professional with expertise in Account Management and Business Operations. Proven ability to enhance client relations and improve processes, driving significant operational efficiency.
Overview
4
4
years of professional experience
Work History
Restaurant Owner
Pastina Eatery
Chicago, IL
10.2025 - Current
- Manage daily restaurant operations including customer service, staffing, vendor coordination, inventory management, and financial oversight.
- Lead business development initiatives, marketing strategy, and customer engagement efforts to increase sales and strengthen community presence.
- Oversee menu planning, operational workflows, and quality control to ensure an exceptional dining experience.
- Coordinate scheduling, training, and performance management for restaurant staff in a fast-paced environment.
- Handle budgeting, purchasing, and operational decision-making to improve efficiency and profitability.
- Develop promotional campaigns, social media initiatives, and local outreach strategies to expand brand awareness and customer retention.
Account Representative
Lessen LLC
Chicago, IL
01.2023 - 10.2025
- Managed day-to-day delivery of facilities services for multiple major client sites within a designated geographic territory.
- Served as a primary point of contact for clients, ensuring timely communication, issue resolution, and operational support.
- Coordinated with internal departments, vendors, and external stakeholders to address daily service requests and operational challenges.
- Supported client account management initiatives while identifying opportunities to improve efficiency, service delivery, and overall client satisfaction.
- Assisted with financial and operational reporting, work order management, documentation, and service tracking.
- Maintained strong client relationships through proactive communication, problem-solving, and consistent follow-through.
- Prioritized and managed multiple projects simultaneously in fast-paced environments while meeting company performance expectations.
Client Service Representative
American Financial Management
Rosemont, IL
12.2021 - 01.2023
- Managed day-to-day delivery of client and operational support services for multiple accounts within a fast-paced financial environment.
- Served as a primary point of contact for client communications, reporting, requests, and issue resolution while maintaining strong professional relationships.
- Collaborated with internal departments and external stakeholders to support operational efficiency and improve client satisfaction.
- Processed financial documentation, live checks, deposits, and account-related records while maintaining accuracy and confidentiality.
- Assisted with document extraction, reporting, administrative workflows, and compliance-related processes.
- Supported financial and accounting operations through detailed recordkeeping, reporting assistance, and operational coordination.
- Identified opportunities to streamline workflows and improve day-to-day operational performance.
- Demonstrated strong multitasking and organizational skills while managing high-volume client requests and priorities.
Education
Bachelor of Arts - English
Dillard University
New Orleans, LA2021
Skills
- Account Management
- Client Relations & Customer Service
- Business Operations
- Team Leadership
- Financial & Administrative Support
- Process Improvement
- Vendor & Stakeholder Coordination
- Microsoft Office Suite (Excel, Word, PowerPoint)
- SQL
Timeline
Restaurant Owner
Pastina Eatery
10.2025 - Current
Account Representative
Lessen LLC
01.2023 - 10.2025
Client Service Representative
American Financial Management
12.2021 - 01.2023
Bachelor of Arts - English
Dillard University