Emily Longston
Antioch
Summary
Creative Senior Program Manager with exceptional background in social services industry. Proven success building and motivating teams to meet progammatic needs. Demonstrated leadership in systems implementation, program execution and process improvement engagements.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Program Manager
Catholic Charities Archdiocese of Chicago
08.2023 - Current
- Hiring processes, reviewing resumes, scheduling interviews, and facilitating onboarding of new clients, ensuring smooth transition and positive initial experience.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed cross-functional teams to accomplish multiple tasks within established timeframes.
Care Coordinator Supervisor
Catholic Charities Archdiocese of Chicago
10.2019 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Care Coordinator
Catholic Charities Archdiocese of Chicago
06.2017 - 10.2019
- Conducted regular evaluations of care plan effectiveness.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Case Specialist III
Allendale Association
09.2003 - 06.2017
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
- Established strong relationships with clients, understanding their needs and advocating on their behalf.
- Demonstrated adaptability and flexibility when handling challenging cases, employing creative problem-solving techniques to achieve successful outcomes.
Education
MBA - Business
Concordia University
Chicago, IL05-2019
Skills
- Strategic planning
- Employee motivation
- Idea development and brainstorming
- Problem-solving skills
- Onboarding and orientation
- Documentation and reporting
- Hiring and training
- Scheduling and coordinating
- Training and development
- Decision-making
- Friendly, positive attitude
- Teamwork and collaboration
Certification
- BASSET Certified 2-21-2025
Timeline
Senior Program Manager
Catholic Charities Archdiocese of Chicago
08.2023 - Current
Care Coordinator Supervisor
Catholic Charities Archdiocese of Chicago
10.2019 - 08.2023
Care Coordinator
Catholic Charities Archdiocese of Chicago
06.2017 - 10.2019
Case Specialist III
Allendale Association
09.2003 - 06.2017
MBA - Business
Concordia University
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