Emily Guillen-Garcia
Chicago
Summary
A dynamic Front End Coordinator with a proven track record at Party City, I excel in elevating customer satisfaction and streamlining operations. Skilled in bilingual communication and inventory management, I adeptly trained teams, reduced loss by implementing prevention strategies, and fostered strong client relationships through exceptional service and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Front End Coordinator
Party City
10.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service
- Approached customers and engaged in conversations through use of effective interpersonal and people skills
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Managed inventory levels effectively to prevent stock-outs and ensure adequate product availability.
- Trained new employees on front-end systems, cash handling procedures, and proper customer service etiquette to promote consistency in the workplace experience for all customers.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Oversaw implementation of loss prevention - within the department—reducing instances of theft or fraud affecting the bottom line.
- Performed cleaning tasks,keeping store neat and organized
- Operated cash register and POS to handle purchases,refunds,and exchanges for customers
- Directed customers to finding the merchandise that they are looking for
- Tagged/created labels for merchandise and updated signs
- Provided accurate information about products,prices and availability both in person and over the phone
- Developed relationships with clients through proactive communication initiatives
- Set planograms
- Receive/Stock freight
- Unboxing the freight to put the items where they belong
- Down stocking items to fill in the spots
- Boxing all of the merchandise that was seasonal away
- Creating labels such as price tags
Education
High School Diploma -
Peace And Education Coalition High School
4946 S Paulina St06-2022
Skills
- Bilingual
- Customer service
- Cash register operation
- Inventory restocking
- Interpersonal and written communication
- Telephone etiquette
- Time management
- Multi-tasking strength
- Excellent people skills
- Outgoing strategies
- Relationship building
- Sales strategies
Timeline
Front End Coordinator
Party City
10.2019 - Current
High School Diploma -
Peace And Education Coalition High School
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