Summary
Overview
Work History
Education
Skills
Certifications And Achievements
Timeline
Generic

Emily Gomez

Gurnee

Summary

Retail management professional prepared to drive store performance and enhance customer experiences seeking a multi-unit role. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.

Overview

11
11
years of professional experience

Work History

Store Manager

Starbucks Coffee Company
09.2019 - Current
  • Maximize profitability in multiple locations by delivering on sales and transactions comp and goals, labor budgets and managing monthly P&L statements
  • Recruiting, training, and supervising teams of up to 33 employees while fostering a culture of retention by leading with empathy and efficiency
  • Ensure compliance with federal and local regulations and certifications
  • Drive customer experience and loyalty through operational excellence
  • Offer relevant and impactful dialogue in store and district settings
  • Deliver excellence around inventory management through auditing department counts and creating inventory counts to offset discrepancies
  • Cultivate a culture of shared accountability by encouraging team members to challenge and support each other

Co-Sales Manager

ULTA Beauty
07.2018 - 09.2019
  • Promote a culture of accountability to exceed store’s goals
  • Drive company profitability through operational excellence, top-line sales growth, and expense control
  • Leverage store forecast and payroll budgets to support with store scheduling needs maximize productivity
  • Review, analyze, and react to companys financial and operational reporting, including store visit and audit results, regularly and in a timely manner
  • Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience
  • Stay informed on new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests

Retail Operations Manager

ULTA Beauty
06.2014 - 07.2018
  • Ensure the execution of all operational focuses such as ad sets, visual sets, planograms, realignments, and inventory life-cycle related processes (cycle counts, damages, testers, inventory adjustments, RTVs, and DIFs)
  • Use the task management tool to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment
  • Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated budget is adhered to, and necessary products for services and retail are on hand
  • Protect company assets and minimize loss by ensuring all store standards and operating procedures are met
  • Execute day-to-day inventory control processes and complete theft reporting as necessary

Education

Diploma -

Waukegan High School
Waukegan, Illinois
05.2010

Skills

  • Recruiting
  • Employee Development
  • Complex Problem Solving
  • Time Management
  • Verbal and Written Communication
  • Decision Making
  • Inventory Management
  • Profit & Loss

Certifications And Achievements

  • Illinois Food Safety Manager Certification
  • Store Manager Trainer
  • FY21 Q2 Area 161 Store Manager of the Quarter
  • FY23 Q2 Area 32 Store Manager of the Quarter
  • 2018 Total Retail Shrink of .97%

Timeline

Store Manager

Starbucks Coffee Company
09.2019 - Current

Co-Sales Manager

ULTA Beauty
07.2018 - 09.2019

Retail Operations Manager

ULTA Beauty
06.2014 - 07.2018

Diploma -

Waukegan High School

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Emily Gomez