Emily Friedrich
Granville
Summary
Dynamic Shift Lead at MrSparkleAutoSpa with a strong focus on customer service and team motivation. Proven track record in enhancing operational efficiency and promoting membership sales. Skilled in conflict resolution and workplace safety, fostering a positive environment while ensuring high-quality service and compliance with safety standards.
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Overview
4
4
years of professional experience
Work History
Shift Lead
MrSparkleAutoSpa
08.2023 - 09.2025
- Assisted customers in selecting wash packages and promoted membership sales.
- Loaded vehicles safely onto the conveyor belt and handled daily operational tasks.
- Maintained equipment by refilling prep solution, fixing vacuums/hoses, and managing waste disposal.
- As shift lead, supervised closing duties: deep cleaning facilities, scrubbing walls/floors; cleaning blowers at high heights, and maintaining tunnel operations.
- Conducted pit cleaning nights, ensuring equipment met safety and cleanliness standards.
- Leading the shift and guiding attendants to do what was needed.
Team Member
Fun Warehouse
10.2022 - 12.2022
- Operated multiple attractions including roller rink, laser tag, inflatables, the prize counter as well as the cafe preparing pizzas, pretzels and drinks.
- Provided excellent customer service to guests, while enforcing rules for safety and fun.
- Maintained cleanliness and organization of assigned areas, including restrooms, dining areas, and common spaces
- Collaborated with team members to coordinate tasks and ensure efficient workflow
Attendant
Applebee's
09.2021 - 01.2022
- Welcomed guests, managed seating assignments and supported wait staff.
- Maintained cleanliness by preparing tables for new guest
- Assisted customers with inquiries, providing exceptional service and support
- Collaborated with team members to address operational challenges effectively
- Supported inventory management by restocking items as needed
Education
GED -
Putnam County High School
Granville, IL05-2023
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Sales proficiency
- Operations monitoring
- Crew coordination
- Quality control
- Relationship management
- Knowledge sharing
- Decision-making capacity
- Productivity monitoring
- Production leadership
- Shift leadership
- Positive attitude
- Cash handling
- Problem-solving
Timeline
Shift Lead
MrSparkleAutoSpa
08.2023 - 09.2025
Team Member
Fun Warehouse
10.2022 - 12.2022
Attendant
Applebee's
09.2021 - 01.2022
GED -
Putnam County High School
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