Emily Flores
Downers Grove
Summary
Dedicated hospitality professional with exceptional customer service skills. Expertise in guest engagement and food handling, committed to maintaining cleanliness standards and enhancing team performance.
Overview
7
7
years of professional experience
Work History
Server/ Food Runner
Buttermik
Naperville, IL
11.2021 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
- Trained new staff on menu knowledge and service standards, enhancing team performance and guest satisfaction.
- Collaborated with kitchen staff to streamline order delivery, reducing wait times and improving service quality.
Front Desk Agent
Hyatt Lodge Oak Brook
Oak Brook, IL
02.2023 - 08.2023
- Managed guest check-in and check-out processes efficiently.
- Resolved guest inquiries and complaints, enhancing customer satisfaction.
- Coordinated room assignments and ensured cleanliness standards were met.
- Assisted in training new front desk team members on procedures.
Server
El Jimador Mexican Grill
DeKalb, IL
06.2021 - 11.2021
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Assisted in training new staff on menu items and service standards.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Expeditor
Columbia Yacht Club
Chicago, IL
05.2019 - 06.2021
- Managed inventory levels to optimize stock availability and reduce waste.
- Streamlined communication between departments to enhance workflow efficiency.
- Implemented process improvements that increased operational productivity.-
Education
High School Diploma -
Dekalb High School
DeKalb, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Agent
Hyatt Lodge Oak Brook
02.2023 - 08.2023
Server/ Food Runner
Buttermik
11.2021 - Current
Server
El Jimador Mexican Grill
06.2021 - 11.2021
Expeditor
Columbia Yacht Club
05.2019 - 06.2021
High School Diploma -
Dekalb High School