Summary
Overview
Work History
Education
Skills
Timeline
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Emily Coe

JOLIET

Summary

Dynamic Shift Supervisor at Starbucks with expertise in cash handling and employee training. Proven ability to enhance team performance and customer satisfaction through effective staff management and a commitment to workplace safety. Recognized for resolving customer concerns promptly, fostering a positive environment, and ensuring operational excellence.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2021 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Barista

Barnes & Noble
05.2021 - 11.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Receptionist

Anew Chiropractic
06.2017 - 12.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.

Education

Bachelor of Arts - History

Northern Illinois University
Dekalb, IL
05-2026

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management

Timeline

Shift Supervisor

Starbucks
10.2021 - 06.2024

Barista

Barnes & Noble
05.2021 - 11.2021

Receptionist

Anew Chiropractic
06.2017 - 12.2017

Bachelor of Arts - History

Northern Illinois University

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Emily Coe