Emily Blakely
The Southern Illinoisan
Anna
15
years of professional experience
Experienced with managing comprehensive onboarding programs that enhance customer engagement and retention. Utilizes strong communication skills and organizational abilities to create welcoming and efficient a welcoming and efficient onboarding experience. Track record of fostering positive relationships and ensuring new hires are equipped for their roles.
Work History
Advertising Onboarding Specialist
5 Years 6 Months- Streamlined onboarding processes to enhance new customers and existing customer experience and retention rates.
- Implemented feedback mechanisms to continuously improve onboarding strategies and employee satisfaction.
- Coordinated training sessions covering Google Ad Manager Ad server and best practices.
- Developed instructional materials to support effective onboarding and reporting.
- Collaborated with cross-functional teams to ensure alignment on onboarding programs and resources.
- Worked closely with new customers, answering questions and addressing various concerns during the onboarding process.
- Improved retention rates by establishing strong relationships with new customers during their onboarding period.
- backed up other customer service managers.
- Helped manage customer service queues using SalesForce
Account Manager/Designer/Digital Specialist
10 Years 9 Months- Designed and executed print and digital advertising campaigns for clients using Google Ad Manager.
- Directed efforts to manage and sustain digital advertisements to enhance brand visibility.
- Compiled comprehensive reports analyzing digital campaign performance metrics, including click-thru rates, click locations, and duration.
- Facilitated coordination of artwork and upcoming advertisements with advertisers.
- Utilized Phoenix software to schedule and price advertising campaigns for sales representatives.
- Oversaw design sales content and executed special edition projects.
- Facilitated collaboration with design and printing teams on all project initiatives.
- Partnered with sales representatives to conduct research and identify prospective sales accounts.
- Compiled targeted prospect lists to support sales representatives in achieving their goals.
- Developed and maintained tracking sheets in Excel to monitor progress toward monthly sales and special edition sales goals.
- Delegated product assignments to sales representatives to enhance sales performance.
- Assisted in sales efforts for trade accounts by designing advertisements and booklets. Supported the Southern division in receiving in-kind reimbursements.
- Formulated and executed advertising trade contracts to enhance brand visibility.
- Demonstrated team leadership by coordinating special events and special promotions such as Readers’ Choice, the nursing event with Heartland Regional, Leaders Among Us and Thanksgiving edition
Secretary and Bookkeeper
5 Years 10 Months- Developed and maintained Excel spreadsheets for accounts receivable and tow billing processes.
- Executed billing and payment processes for towing state vehicles utilizing Illinois CMS reimbursement protocols.
- Facilitated preparation of documents for sales tax reporting processes.
- Supported daily operations in front office management. Assisted in coordinating appointments and managing schedules. Provided customer service to enhance guest experiences.
- Engaged with vendors and customers to foster strong business relationships.
Production Designer
1 Year- Coordinated various projects simultaneously to ensure timely completion.
- Collaborated closely with Art Department members to develop creative concepts.
- Created artwork and layout for brochures, pamphlets, and signage.
- Collaboration within the Art Department
- Created diverse artwork for promotional items, ensuring brand consistency across various mediums
- Exceeded client expectations by consistently delivering high-quality designs that met both creative and technical requirements.
- Gathered information to determine best execution of creative ideas.
- Executed designs that adhered to overall creative vision and direction.
Education
Associate of Arts - Graphic Design
Bachelor of Fine Arts - Communication Design, Art History
Skills
Google Ad Manager ad server
Advertising technology
Onboarding strategies
Performance tracking
Data analysis
Salesforce
Microsoft office
Documentation management
Training and mentoring
Problem-Solving
Timeline
Advertising Onboarding Specialist
BLOX Digital
02.2021 - CurrentRead More
Account Manager/Designer/Digital Specialist
The Southern Illinoisan
11.2015 - CurrentRead More
Production Designer
Silkworm
05.2014 - 05.2015Read More
Secretary and Bookkeeper
Don’t Auto Body
01.2012 - 11.2017Read More
Shawnee Community College
Associate of Arts from Graphic Design
Read More
Southern Illinois University Carbondale
Bachelor of Fine Arts from Communication Design, Art History
Read More