Emily Ballard
Winnebago
Summary
Dedicated team member with strong team leadership, cash handling, and creative problem-solving skills. Committed to enhancing workplace flow and customer satisfaction through building relationships and creating welcoming atmosphere
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
12.2021 - 04.2025
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace flow.
- Greeted costumers upon arrival, took orders and made their food promptly and accurately
- Trained and mentored team members on best practices and operational procedures.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns thoughtfully.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Crew Member
McDonald's
01.2020 - 12.2021
- Worked front counter, drive-thru and kitchen.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Operated cash register accurately, handling transactions and maintaining financial accountability.
- Collaborated with team members
Education
High School Diploma -
Winnebago
Winnebago, ILAssociate of Arts -
Elgin Community College
Elgin, IL12-2027
Skills
- Positive attitude
- Cash handling
- Team leadership
- Creative problem solving
- Staff education and training
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
Timeline
Shift Leader
Jersey Mike's Subs
12.2021 - 04.2025
Crew Member
McDonald's
01.2020 - 12.2021
High School Diploma -
Winnebago
Associate of Arts -
Elgin Community College