Dedicated team member with strong team leadership, cash handling, and creative problem-solving skills. Committed to enhancing workplace flow and customer satisfaction through building relationships and creating welcoming atmosphere
Overview
5
5
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
12.2021 - 04.2025
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace flow.
Greeted costumers upon arrival, took orders and made their food promptly and accurately
Trained and mentored team members on best practices and operational procedures.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns thoughtfully.
Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Crew Member
McDonald's
01.2020 - 12.2021
Worked front counter, drive-thru and kitchen.
Took orders, prepared meals, and collected payments.