Emilie Nealey
Palatine
Summary
Creative and detail-oriented manager with experience translating in-store brand experiences into engaging visual and written content. Background in leading teams, curating product presentation, and telling authentic stories through photography, video, and customer interaction. Known for a strong aesthetic sense, consistent brand voice, and the ability to manage multiple projects in fast-paced environments while maintaining quality and cohesion.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pepper Park Coffee
08.2019 - 02.2026
- Led team in daily operations, ensuring high-quality customer service and efficient workflow.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed scheduling strategies that improved staff efficiency and enhanced coverage during peak hours.
- Oversaw social media, website & menu
- Plan, create, and schedule content for social platforms with attention to trends, timing, and audience engagement
- Monitor performance, respond to audience interactions, and adapt content based on engagement and feedback
- Work closely with marketing, retail, and management teams to align content goals
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed training programs for new staff, enhancing onboarding experience and operational knowledge.
Greenhouse Worker
Mini Earth Greenhouse
04.2021 - 11.2021
- Worked in retail
- Assisted and communicated with customers daily.
- Worked with restocking products, and creating displays
Childcare Associate
Good Shepherd Fitness Center
08.2017 - 07.2018
- Supervised daily activities to ensure child safety and engagement.
- Developed and implemented age-appropriate educational programs.
- Collaborated with parents to address children's developmental needs and concerns.
- Monitored progress of children, providing feedback and support to enhance learning experiences.
Education
High School Diploma -
Barrington High School
Barrington, ILSkills
- Customer service
- Team leadership
- Decision-making
- Problem Resolution
- Workload management
- Retail operations
- Sales strategies
- Multitasking and organization
- Team collaboration
- Product and service sales
- Experience with Social Media, Canvas & Video Editing
Certification
- CM - Certified Manager Certification
Languages
French
Native or Bilingual
Timeline
Greenhouse Worker
Mini Earth Greenhouse
04.2021 - 11.2021
Assistant Manager
Pepper Park Coffee
08.2019 - 02.2026
Childcare Associate
Good Shepherd Fitness Center
08.2017 - 07.2018
High School Diploma -
Barrington High School