Emilee Ochsner
Lexington
Summary
Dynamic and reliable professional with a proven track record of making an enjoyable dining experience and by enhancing customer satisfaction through exceptional service and high-quality cocktails. Skilled in responsible alcohol service and cash register operation, I excel in multitasking and fostering positive customer relationships. Demonstrated ability to increase revenues by upselling, underscoring my commitment to both excellence and profitability.
Overview
2025
2025
years of professional experience
Work History
Bartender
Shake It up Cocktail Lounge
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Lucky 7s
05.2024 - Current
- Managed large crowds effectively at special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Uncle Vaits
01.2020 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Certificate - Business/ethics
Heartland Community College
Normal, IL06.2010
Skills
- Customer service
- Highly reliable
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Customer service expertise
- Responsible alcohol service
- Memory retention
- Cash register operation
Timeline
Bartender
Lucky 7s
05.2024 - Current
Server
Uncle Vaits
01.2020 - 10.2023
Bartender
Shake It up Cocktail Lounge
Certificate - Business/ethics
Heartland Community College
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