Emerson Onstott
Chicago
Summary
Professional administrative expert with proven ability to manage front desk responsibilities and improve organizational efficiency. Brought valuable experience in client relations and office management. Known for strong teamwork skills and adaptability, ensuring seamless operations and positive outcomes.
Overview
10
10
years of professional experience
Work History
Sales Gallery Front Desk Coordinator
London Bay Development - Ritz-Carlton Residences Sales Gallery
11.2024 - Current
- Managed client interactions and traffic flow using HubSpot, ensuring accurate record-keeping and timely document uploads, including contracts and client communications
- Created and maintained detailed reports in Excel, including monthly sales reports for senior executives
- Developed engaging social media content for TikTok, Instagram, and Facebook, increasing online presence and supporting sales executives' branding efforts
- Welcomed prospective buyers and coordinated the up-rotation schedule to ensure seamless client assignments for the sales team
- Designed and formatted documents and marketing materials to enhance client experiences and support sales initiatives
- Organized and executed realtor events, overseeing logistics such as catering, food setup, and event coordination to drive traffic and build relationships
Brand Marketing and Communications Intern
Herman Miller
06.2024 - 09.2024
- Collaborated with my team to support public relations and social media initiatives, enhancing brand visibility and engagement
- Conducted a comprehensive audit of earned media coverage to evaluate the brand's media exposure, identifying coverage types and providing strategic recommendations for targeted content pitches
- Participated in planning and debriefing sessions with the external PR agency to align on campaign strategies and outcomes
- Developed multiple PowerPoint presentations summarizing Herman Miller events by analyzing social media metrics, including posts, influencer activity, panelist engagement, and designer contributions
- Audited social media icons and product sheets on 20 Herman Miller global websites, correcting links to ensure proper redirection to global accounts and maintaining accuracy across all product pages
- Created a new spreadsheet to track and verify URLs for social media platforms
- Provided support for organic social media accounts by developing posting guidelines, reviewing performance, and analyzing metrics
Clubhouse Assistant
Winding Creek Golf Course
05.2021 - 09.2024
- Assisted with daily clubhouse operations, including guest check-ins, event coordination, and managing reservations, enhancing the overall guest experience
- Provided excellent customer service by addressing member inquiries and resolving issues promptly, fostering a positive environment for guests
- Maintained a clean and organized environment in the clubhouse, ensuring all areas were prepared for events and daily operations, contributing to a welcoming atmosphere
Hostess
Public
03.2015 - 08.2015
- Coordinated reservations and walk-ins, balancing guest needs with available seating to maximize occupancy and reduce wait times
- Welcomed and seated guests efficiently, coordinating table assignments to optimize service flow and elevate the overall guest experience
- Assisted in maintaining cleanliness and order in the dining area and waiting lounge, contributing to a welcoming environment
Education
Bachelor of Science - Advertising and Public Relations
Grand Valley State University
Allendale, MI08.2024
Skills
- Strategic Planning
- Brand Management
- Media Relations
- Digital Marketing
- Analytics and Performance Measurement
- Content Creation
- Adaptability
- Effective Time Management
- Organization
- Communication
- Teamwork
- Excel
- HubSpot
- Canva
- Adobe Photoshop
- Adobe Illustrator
- Adobe Acrobat
- Adobe InDesign
- Microsoft Tools
- Google Slides
- Google Docs
- Website
Timeline
Sales Gallery Front Desk Coordinator
London Bay Development - Ritz-Carlton Residences Sales Gallery
11.2024 - Current
Brand Marketing and Communications Intern
Herman Miller
06.2024 - 09.2024
Clubhouse Assistant
Winding Creek Golf Course
05.2021 - 09.2024
Hostess
Public
03.2015 - 08.2015
Bachelor of Science - Advertising and Public Relations
Grand Valley State University
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