EMENET MULUGETA
Chicago
Summary
Dynamic customer service professional skilled in enhancing team performance and ensuring quality in fast paced settings. Proven track record in mentoring staff and managing daily operations, resulting in improved service delivery and customer satisfaction. A collaborative leader focused on maintaining high standards and efficiency.
Overview
3
3
years of professional experience
Work History
Crew Member
Chipotle Mexican Grill
Chicago
11.2025 - Current
- Delivered friendly customer service in high-volume environment, enhancing customer satisfaction.
- Ensured accuracy and teamwork during busy shifts, maintaining food quality standards.
- Assisted with food preparation and sanitation, supporting smooth daily operations.
Team Member
Kung Fu Tea
Aurora
09.2024 - 08.2025
- Delivered positive customer experiences in fast-paced settings.
- Prepared beverages and processed customer orders to enhance service quality.
- Collaborated with team members to streamline daily operations and improve workflow.
- Maintained cleanliness and organization to ensure positive customer experiences across multiple store locations.
Assistant Manager | Customer Service Representative
Poke Concept
Aurora
06.2023 - 01.2024
- Supervised daily restaurant operations, ensuring staff met service standards.
- Trained and supported employees, enhancing service quality and operational efficiency.
- Managed cash handling and professionally resolved customer concerns.
- Assisted customers and resolved concerns professionally.
- Collaborated with team members to elevate customer service experiences.
- Supported restaurant operations in high volume environments.
- Maintained organized and clean work environments.
Education
DePaul University - Economics Major, Political Science Minor (Pre-Law Track)
DePaul University
Chicago, IL05-2026
High School Diploma -
Colorado Early Colleges
Aurora, CO05-2025
Completed coursework - Engineering and Technology Studies
Community College of Aurora
Aurora, COSkills
- Customer Service
- Team Leadership
- Cash Handling
- Food Preparation & Safety
- Staff Training
- Microsoft Office
- Communication
- Problem Solving
- Karate Instruction & Coaching
Additional Experience And Achievements
- 3rd Kyu (Brown Belt) in the American Shotokan Karate Federation (ASKF).
- Karate student teacher and competition coach.
- Volunteer experience at karate tournaments and community events.
- Student of the Month recipients.
- Future Leader Certification.
- Entrepreneurship Certification.
- Mechanical Design Certificate in Dassault Systems SolidWorks.
- Microsoft Office Specialist Certified.
Timeline
Crew Member
Chipotle Mexican Grill
11.2025 - Current
Team Member
Kung Fu Tea
09.2024 - 08.2025
Assistant Manager | Customer Service Representative
Poke Concept
06.2023 - 01.2024
DePaul University - Economics Major, Political Science Minor (Pre-Law Track)
DePaul University
High School Diploma -
Colorado Early Colleges
Completed coursework - Engineering and Technology Studies
Community College of Aurora