Emelin Delgado
Chicago,IL
Summary
Dynamic and results-driven professional with proven expertise in customer service and team leadership at Family Dollar. Successfully balanced cash drawers and resolved customer complaints, enhancing satisfaction and retention. Recognized for improving payment compliance as a Collections Specialist, demonstrating strong problem-solving skills and reliability in high-pressure environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Cashier Team Lead
Family Dollar
01.2018 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Collections Specialist
Global Credit & Collections Corp
02.2014 - 10.2018
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Education
High School Diploma -
Amundsen High School
Chicago, IL06.1982
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Time management
- Decision-making
- Assertiveness
- Customer satisfaction
Timeline
Cashier Team Lead
Family Dollar
01.2018 - 10.2023
Collections Specialist
Global Credit & Collections Corp
02.2014 - 10.2018
High School Diploma -
Amundsen High School
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