Emelia Irmscher
Libertyville
Summary
Detail-oriented with expertise in client relations, risk assessment, and management within the Aerospace Sector. Eager to leverage this experience to deliver exceptional service, support the growth and sustainability of a portfolio, and cultivate long-term partnerships that ensure high quality client experiences.
Overview
11
11
years of professional experience
Work History
Client Service Manager
Arthur J. Gallagher
06.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Maintained client files.
- Interacted daily with both clients and underwriting teams.
Clinical Dietetic Technician
Michigan Medicine
08.2021 - 05.2022
- Connect with patients to assess satisfaction, check food quality and educate about nutrition.
- Obtain food preference data and assist patients with making meal selections.
- Educate employees by serving as nutrition resource to departmental and healthcare staff to enhance nutritional services.
- Check patient diet orders and allergens in order to successfully deliver oral supplements and tube feeds to all areas of the hospital.
- Full understanding of various software including Cbord, MiChart (EHR System), and Cisco.
Nutrition and Sales Consultant
TITLE Boxing Club
06.2020 - 05.2022
- Demonstrate products in effort to show potential buyers benefits and advantages and encourage purchases.
- Complete Nutrition Consults with clients.
- Develop key customer relationships.
Assistant Swim Coach
Lifetime Fitness
02.2021 - 09.2021
- Prepared and executed swim lessons for small groups of students, beginner through advanced.
- Collaborated with head coach to bring success to swim team at meets and during practice.
- Adapted teaching strategies to match developmental age and abilities of students.
Dental Assistant
Mosaic Dental
10.2020 - 05.2021
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
Undergraduate Learning Assistant
Michigan State University
06.2020 - 08.2020
- Guided students in learning course content by referring to student class notes, assignments and class resources.
- Regularly communicated with instructors about any observed challenges or opportunities within the classroom dynamic.
- Supported instructors by grading assignments promptly and providing constructive feedback to students.
Store Support
Whole Foods Market Inc
02.2018 - 07.2020
- Helped customers find specific products, answered to questions/concerns and offered product advice.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Barista
Beyond Juicery And Eatery
06.2014 - 05.2016
- Operated cash register, collected payments, and provided accurate change.
- Prepared and served food/beverage.
- Addressed and resolved customer concerns to maintain brand loyalty.
Education
Bachelor of Science - Nutritional Sciences-Biomedical/Molecular
Michigan State University
East Lansing, MI05.2020
High School Diploma -
Bloomfield Hills High School
Bloomfield Hills06.2016
Skills
- Client relationships
- Client relationship building
- Client rapport
- Account management
- Client service delivery
- Computer skills
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Verbal and written communication
Timeline
Client Service Manager
Arthur J. Gallagher
06.2022 - Current
Clinical Dietetic Technician
Michigan Medicine
08.2021 - 05.2022
Assistant Swim Coach
Lifetime Fitness
02.2021 - 09.2021
Dental Assistant
Mosaic Dental
10.2020 - 05.2021
Nutrition and Sales Consultant
TITLE Boxing Club
06.2020 - 05.2022
Undergraduate Learning Assistant
Michigan State University
06.2020 - 08.2020
Store Support
Whole Foods Market Inc
02.2018 - 07.2020
Barista
Beyond Juicery And Eatery
06.2014 - 05.2016
Bachelor of Science - Nutritional Sciences-Biomedical/Molecular
Michigan State University
High School Diploma -
Bloomfield Hills High School
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