Emanuel Gonzalez
Chicago
Summary
Dynamic FOH Supervisor at Lou Malnatis Pizzeria with a proven track record in enhancing guest relations and ensuring food safety compliance. Expert in staff supervision and conflict resolution, successfully implemented inventory management processes that reduced waste by 20%. Committed to maintaining high-quality standards and fostering a motivated team environment.
Overview
2026
2026
years of professional experience
Work History
FOH Supervisor
Lou Malnatis Pizzeria
- Supervised daily front-of-house operations, ensuring high service standards and guest satisfaction.
- Trained and mentored staff on customer service best practices and operational procedures.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Implemented inventory management processes, reducing waste and improving stock accuracy.
- Conducted regular team meetings to communicate updates and maintain alignment on goals.
- Monitored restaurant cleanliness and organization, upholding health and safety regulations.
- Oversaw inventory management, minimizing waste and ensuring adequate stock levels at all times.
- Collaborated with the kitchen team to address any concerns or issues promptly, enhancing overall restaurant quality.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Ensured compliance with local health regulations by maintaining high standards of cleanliness throughout the front-of-house area.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Cook Shift Leader
Pizzeria Uno Corporation
02.2025 - Current
- Supervised kitchen staff to ensure timely meal preparation and adherence to quality standards.
- Trained new team members on food safety protocols and kitchen procedures.
- Managed inventory levels, minimizing waste while ensuring ingredient availability.
- Coordinated workflow among kitchen stations to optimize efficiency during peak hours.
- Ensured compliance with health regulations through regular inspections and staff training sessions.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed opening and closing shift kitchen tasks.
Education
High School Diploma -
Amundsen High School
5110 N Damen Ave Chicago, IL 60625 United StatesSkills
- Workplace safety
- Hospitality industry
- Food safety compliance
- Guest relations
- Task delegation
- Quality control
- Staff motivation
- Staff supervision
- Quality standards
- Upselling strategies
- Restaurant operations
- Food costs
- Conflict resolution
- Complaint handling
- Time tracking
- POS system operations
- Hygiene standards
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Effective communication
- Cash handling
- Cooking techniques
- Professionalism
Languages
Spanish
Native or Bilingual
Timeline
Cook Shift Leader
Pizzeria Uno Corporation
02.2025 - Current
FOH Supervisor
Lou Malnatis Pizzeria
High School Diploma -
Amundsen High School