Emani Oliver
Chicago
Summary
Hospitality professional with extensive experience in front desk operations and team leadership. Proven success in enhancing guest satisfaction through prompt conflict resolution and high-volume management, creating a welcoming atmosphere in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Assistant Manager/ Front desk associate
Asha Salon Spa
Chicago
06.2021 - 03.2026
- Oversaw front desk operations, coordinating scheduling, client check-ins, and service delivery to enhance guest experience
- Delivered high-quality guest service by greeting clients, managing appointments, and ensuring a smooth experience
- Handled high-volume phone and in-person inquiries, fostering a welcoming and organized environment for clients
- Resolved customer concerns promptly and professionally, improving client satisfaction and retention
- Supervised and scheduled a team of service providers and front desk staff
- Trained and onboarded new team members, establishing customer service standards to ensure consistent guest satisfaction
- Managed opening/closing procedures, cash handling, and daily reconciliation
Print & Marketing Associate
Staples Inc
Oak Lawn
06.2020 - 06.2021
- Operated laser and large format printers, delivering high-quality output in fast-paced environment
- Executed print orders for customers through online portal and walk-ins, ensuring accuracy and timely delivery
- Managed multiple tasks under tight deadlines while maintaining high level of customer service.
Architecture Tour Guide/Dock Supervisor/ Guest Service Ambassador
Wendella Sightseeing Company
Chicago
04.2016 - 06.2020
- Engaged large groups of guests daily, enhancing overall customer satisfaction
- Coordinated daily operations, managing crowds effectively and ensuring smooth guest flow
- Maintained a welcoming and professional environment in a high-traffic tourist setting
- Acted as a primary point of contact for guest inquiries, directions, and issue resolution.
- Resolved guest concerns with tact and efficiency, fostering positive experiences
Sales Associate
Rainbow Shops
Chicago
01.2018 - 06.2019
- Provided exceptional customer service to enhance shopping experience.
- Welcomed customers and delivered exceptional service to foster a positive shopping environment.
- Guided customers in product selection and addressed inquiries to enhance their shopping experience.
- Ensured store appearance and organized merchandise displays to attract customers and facilitate sales.
- Processed transactions accurately using point-of-sale systems.
Skills
- Front Desk Coordination
- Customer Service & Client Relations
- Sales Transaction Management
- Team Leadership
- Office management
- Conflict Resolution
- Fast-paced multitasking
- Problem Solving
- Data entry
- Microsoft Office & Google Workspace
- Stock Control
Timeline
Assistant Manager/ Front desk associate
Asha Salon Spa
06.2021 - 03.2026
Print & Marketing Associate
Staples Inc
06.2020 - 06.2021
Sales Associate
Rainbow Shops
01.2018 - 06.2019
Architecture Tour Guide/Dock Supervisor/ Guest Service Ambassador
Wendella Sightseeing Company
04.2016 - 06.2020