Summary
Overview
Work History
Education
Skills
Timeline
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Emalee Stinson

Aurora

Summary

Highly reliable with experience in courier and messenger services, adept at managing time-sensitive deliveries and maintaining confidentiality of sensitive documents. Possess strong navigational skills and knowledge of local routes, ensuring efficient delivery times. Demonstrated ability to communicate effectively with clients and maintain detailed records of deliveries. Improved operational efficiency by optimizing delivery routes based on traffic patterns and client preferences.

Overview

13
13
years of professional experience

Work History

Delivery Associate

Amazon
Seattle
04.2024 - Current
  • Assisted with unloading product from truck as needed upon delivery to customer's location.
  • Ensured proper care in the handling of packages to avoid damage during transit.
  • Handled merchandise in accordance with product handling standards.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Delivered packages safely and timely to designated addresses within assigned territory.
  • Sorted parcels according to delivery route.
  • Transported and safely delivered items to prevent damage or loss.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Navigated routes with relevant map programs and GPS systems.
  • Provided friendly customer service when interacting with clients during deliveries.

Delivery Associate

DoorDash
San Francisco
09.2021 - 04.2024
  • Handled merchandise in accordance with product handling standards.
  • Verified deliveries against instructions prior to delivering to customers.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Reported any incidents encountered on the road such as accidents or traffic violations immediately to dispatch team.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Notified customers of delays to decrease calls to support.
  • Utilized GPS and maps for efficient route planning.
  • Answered questions related to product availability or services provided upon request from customers.
  • Followed all applicable traffic laws and regulations while driving company vehicle.
  • Maintained cleanliness of vehicle interior and exterior.

Crew Member

McDonald's Restaurant
Chicago
02.2012 - 08.2016
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Assembled and served meals according to specific guest requirements.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Maintained safe food handling practices to prevent germ spread.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Education

High School Diploma -

Jacksonville High School
Jacksonville, IL
06-2011

Associate of Science - Criminal Justice

College of DuPage
Glen Ellyn, IL

Skills

  • Efficient Package Handling
  • Consistent Deadline Management
  • Geolocation Services Experience
  • Efficient navigation
  • Automotive Maintenance
  • Quality assurance
  • Efficient Package Scanning
  • Load Handling
  • Friendly Customer Interaction

Timeline

Delivery Associate

Amazon
04.2024 - Current

Delivery Associate

DoorDash
09.2021 - 04.2024

Crew Member

McDonald's Restaurant
02.2012 - 08.2016

High School Diploma -

Jacksonville High School

Associate of Science - Criminal Justice

College of DuPage

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Emalee Stinson