Emalee Jolly
Granite City
Summary
Dedicated server with a strong work ethic and exceptional customer service skills. Known for managing multiple tables effectively while maintaining order accuracy and cleanliness standards.
Overview
3
3
years of professional experience
Work History
Server
Rosatis
Pontoon Beach
03.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Accurately processed orders and managed transactions using point-of-sale systems.
- Collaborated with kitchen staff to deliver timely food and beverage service.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Colton's Steak House & Grill
Collinsville, IL
01.2023 - 04.2023
- Welcomed guests and managed seating arrangements to enhance dining experience.
- Monitored wait times and communicated updates to guests to maintain engagement.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Backed up servers by checking on tables and retrieving items for guests.
Server
Colton's Steak House & Grill
Collinsville, IL
04.2023 - 02.2024
- Handled customer inquiries and resolved issues effectively to enhance satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Answered customers' questions, recommended items, and recorded order information.
Education
Granite City High School
Granite CitySkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Cleanliness standards
- Team collaboration
- Order accuracy
- Suggestive selling
Timeline
Server
Rosatis
03.2025 - Current
Server
Colton's Steak House & Grill
04.2023 - 02.2024
Host
Colton's Steak House & Grill
01.2023 - 04.2023
Granite City High School