Elysia Lautner
Edwardsville,IL
Summary
Dynamic Medical Assistant with extensive experience at Metro East Plastic Surgery, excelling in patient care coordination and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and compassionate support. Skilled in electronic medical records and phlebotomy, contributing to streamlined operations and improved health outcomes.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Memory Care Advocate
Stillwater Senior Living
09.2019 - 02.2025
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
- Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
- Increased efficiency within the care team by facilitating open communication channels among all members involved in a patient''s plan of care.
- Streamlined communication between patients, families, and healthcare providers, ensuring timely updates and accurate information sharing.
- Enhanced patient care by implementing personalized treatment plans and monitoring progress.
- Conducted patient assessments to determine appropriate levels of care.
- Conducted thorough assessments of patients'' needs, creating customized care plans to address specific concerns effectively.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered 100 + incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up to date.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Resolved customer complaints using established follow-up procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Prepared documents and reports for clinical reviews and discharge plans.
- Collaborated with healthcare providers to facilitate smooth transitions of care for patients across different settings.
- Assisted in developing efficient patient-centered care models to enhance overall service quality.
- Maintained detailed records of patient interactions, contributing to a well-organized case management system.
- Entered timely and accurate data into electronic medical records to communicate member needs.
Resident Assistant
Cedarhurst Assisted Living And Memory Care
10.2017 - 09.2019
- Assisted Residents with Activities of daily living, took vitals, documented in the EMR, reported any change in condition to the Nurse, communicated with families.
Medical Assistant/ Office Coordinator
Metro East Plastic Surgery | Dr. Richard Shatz
07.2012 - 07.2017
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Improved clinical workflow with introduction of electronic health records system.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered 50 +telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Implemented inventory control measures for office supplies, reducing waste while maintaining adequate stock levels.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Some College (No Degree) - Medical Assisting
Sanford Brown Community College
Collinsville ILSkills
- Patient assessment
- Care plan development
- Clinical documentation
- Phlebotomy techniques
- Customer service
- Care management
- Appointment scheduling
- Patient education
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Conflict resolution
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital signs monitoring
- EMR / EHR
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
- Immunization administration
- Patient assessments
- Medical procedures
- Professionalism and ethics
- Insurance verification
- Appointment setting
- Medical records management
- Patient care coordination
- First aid
- Equipment sterilization
- Medical office administration
- Complex Problem-solving
- Inventory and supply management
- Payment collection
- Monitoring patient progress
- Valid Illinois driver's license
- Medical office management
- Healthcare software proficiency
- Family education
- Insurance claims
- Inventory management
- Sterile technique
- Vital sign monitoring
- Medical terminology
Certification
CPR, BLS
Timeline
Memory Care Advocate
Stillwater Senior Living
09.2019 - 02.2025
Resident Assistant
Cedarhurst Assisted Living And Memory Care
10.2017 - 09.2019
Medical Assistant/ Office Coordinator
Metro East Plastic Surgery | Dr. Richard Shatz
07.2012 - 07.2017
Some College (No Degree) - Medical Assisting
Sanford Brown Community College
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