Elsie Jimerson
Aurora,IL
Summary
Proven leader in transportation and distribution, adept at optimizing networks and enhancing efficiency, as demonstrated at Organo Gold Healthy Gourmet Coffee. Excels in client relations and problem-solving, ensuring 20% repeat business growth through strategic planning and exceptional service. Skilled in technical aptitude and interpersonal communication, consistently prioritizes customer satisfaction and team collaboration. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service positions. Ready to help team achieve company goals. Enthusiastic business development professional with experience establishing high-value territories. Adept in cultivating productive relationships with clients, achieving superior levels of account development, retention, and expansion. Service-oriented driver with twenty or more years of experience delivering coffees and teas as well as other products to customers. Intelligent, fast learner quickly memorizes delivery areas, finds destinations, and explains latest product information. Excellent time management skills to deliver whatever was delivering on time.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Self Employed Coffee and Tea Distributor
Organo Gold Healthy Gourmet Coffee
2015.01 - Current
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Coordinated promotional events to showcase products and drive brand awareness.
- Participated in industry events, networking with potential clients and partners while representing the company professionally.
- Advised retailers on merchandising best practices, enhancing product visibility within stores.
- Contributed to revenue growth by identifying new sales opportunities and closing deals successfully.
- Conducted regular inventory audits to ensure accuracy and prevent losses.
- Managed to serve approximately 100 individuals in a month.
Driver
Lyft
2021.01 - 2024.03
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Upheld high standards of cleanliness within vehicles interior/exterior appearance, providing a professional image for the company at all times.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Managed approximately 40-60 incoming calls per day from customers.
Food Service Worker
St Catherine’s Hospital
2023.05 - 2024.01
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Maintained approximately 100-130 patients daily in serving their meals.
Bus Operator
Chicago Transit Authority, CTA
2017.01 - 2022.02
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Accepted and processed fares.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
- Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Serviced as many as 200-300 customers going and coming per day.
Owner/Operator Daycare
Self Employed
1995.01 - 2005.12
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior daycare service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Provided service to approximately 20 parents per day.
Education
High School Diploma -
William A Wirt Business/Secretarial
Gary, IN06.1984
Skills
- Transportation Management
- Route Planning
- Product presentation
- Client Relations
- Customer Service
- Product Distribution
- Product Promotions
- Safe Vehicle Operation
- Business Management
- Time Management
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Time management abilities
- Professional Demeanor
Accomplishments
Maintained a Class B CDL Driver's license
- Supervised team of three staff members.
- Documented and resolved parent issues which led to corrective success .
- Achieved recommendations through effectively helping with decisions making.
Certification
Class B CDL Driver's license
Hobbies include: Cooking/Baking, Cleaning
I love cooking homemade meals at home. Baking cookies and cakes as well as pies and cobblers has been an amazing and lucrative hobby that I am very proud of. Cleaning and sanitizing and maintaining a clean environment wherever I go is a definite must. I bake for individuals. Also I clean homes on the side.
Additional Information
I am a self starter and a self motivator. Love learning new ways to improve me. With the experience I have achieved throughout the years, have definitely empowered me with unexpected strong skills that has become life changing accomplishments that I am very proud of. In between any of the jobs that I have had, I kept busy with the selling and distributing of organic coffees and teas.
Timeline
Food Service Worker
St Catherine’s Hospital
2023.05 - 2024.01
Driver
Lyft
2021.01 - 2024.03
Bus Operator
Chicago Transit Authority, CTA
2017.01 - 2022.02
Self Employed Coffee and Tea Distributor
Organo Gold Healthy Gourmet Coffee
2015.01 - Current
Owner/Operator Daycare
Self Employed
1995.01 - 2005.12
High School Diploma -
William A Wirt Business/Secretarial
Class B CDL Driver's license
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