Elsa Kryemadhi

• Ensure the highest standard of customer service is delivered to Emirates customers by providing information about products and services
• Identify customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products
• Issue Emirates tickets to customers ensuring their request is met and to offer them tailor made travel solutions
• Actively enhance Emirates revenue earnings by promoting additional services offered by the company and its partners.

• Take inbound customer and colleagues calls - answering and assisting all customers with their queries which involve handling telephone order calls, helping customers place orders,queries with any delivery updates, payment problems, re-deliveries as well as billing queries
• Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints
• Maintain customer requirements and contribute to the overall improvement of campaigns/accounts
• Achieve call handling targets and standards
• Accurately verified information and updated information databases as necessary
• Maintain a positive attitude at all times and ensure there is a high customer service focus
• Achieve and exceed daily KPIs as set by the campaign requirements
• Ability to Use Office and macOS Technology , Software, and Applications
• Records and Information Management

• Meet the passengers as per the laid down service standards of the company
• Monitor flight arrivals/departures & aircrafts parking bays to ensure that passengers are promptly received
• Responsible for the co-ordination of all customer related documents, prior to their arrival, including preparation and labeling of name boards and welcome packs and the filing of visas, to ensure the smooth processing of the meet and assist service
• Update the Operational software and Guest Services System as per booking requests, service provided and complete requisite documentation to ensure the collection of revenue from and corporate clients
• Provide information and guidance to customers on a range of issues including flight schedules, airline formalities, visa requirements, hotels information, currency exchanges, transport arrangements, etc
• To reflect the image of a 'knowledgeable' quality service and to enhance Dnata's image as a service provider.

• Lead a team of 60+ colleagues to ensure appropriate utilization of resources, drive revenue opportunities (upselling) and manage guest feedback, complaints and associated recovery
• Overseeing daily departmental operation of the Ticketing, Guest Services and Primary Revenue
• Conducting team training and evaluation/audit
• Supervising cash handling and managing/investigating discrepancies
• Handling guests concerns and feedback with the aim of resolving immediate issues faced
• Liaising with other departments such as Retail, F&B, and Attractions to ensure guest recovery is in line with business standard
• Coordinating with other departments with any pending concerns such as safety, risk or operational/experience issues.

Oversee day-to-day operations and work of lower-level staff
Ensure compliance to organizational standards, including safety standards and client or customer
communications
Monitor and provide feedback to managed staff.
Manage reports and personnel documents, including payroll
Assist in interviewing new applicants
Assist manager with procurement of necessary materials and equipment.

Provided excellent customer service, and cultivate customer service to guarantee customer loyalty.
Executed cashiering duties to complete the sale of tickets.
Answered customer inquiries regarding travel times, seat availability, pricing and any general questions. Resolved client inquiries during in person by phone.
Followed all internal control procedures for cash handling and credit purchases, and ensured integrity of ticket distribution and accountability.
Ensured that both daily revenue collected were deposited as per company`s guidelines.

Maintained accuracy and balance of funds and provided high level of customer service while coordinating travel arrangements.
Organized correspondence, created schedules and office meetings.

Greet customers upon their arrival
Demonstrate proper use of makeup and skin care products
Cross-sell beauty products, when appropriate (e.g. serums, body lotions and hair care products)
Identify customer needs and recommend cosmetics and skin care products based on their preferences
Help clients find products they’re looking for in our store
Ensure proper presentation of products on shelves
Explain to customers how to use products they’re interested in buying
Advise customers on how to take care of their skin
Inform customers on prices and special offers
Replenish stock as needed