Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elnora Underwood

Chicago

Summary

Dynamic professional with a proven track record at USPS, excelling in mail sorting and inventory tracking. Recognized for exceptional customer service and problem-solving abilities, I effectively resolved issues while ensuring compliance with postal regulations. Skilled in hazardous materials handling and automated sorting, I am committed to enhancing operational efficiency and customer satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Mail Handler

USPS
Chicago
05.2022 - Current
  • Organized outgoing mail into designated bins according to postal regulations.
  • Sorted incoming mail for delivery to the appropriate departments or individuals.
  • Identified inconsistencies between address labels and delivery locations.
  • Assisted in loading and unloading trucks with mail, packages, and other materials.
  • Followed safety procedures when handling hazardous materials like chemicals and fuels.
  • Reported any discrepancies or damaged packages to supervisor immediately.
  • Loaded trays of envelopes into automated sorting machines.
  • Labeled containers with proper destination addresses for efficient distribution.
  • Utilized handheld scanners to track deliveries and update inventory levels.
  • Operated various machines such as scales, pallet jacks, forklifts.
  • Provided customer service by answering questions about mailing services offered.
  • Secured cargo using straps or bungee cords in order to prevent shifting during transport.
  • Adhered strictly to postal regulations regarding package size, weight limits.
  • Ensured that all parcels were packed properly before shipping out of facility.
  • Prepared bulk shipments using shrink-wrapping machine.

Cbm Premier Management

Cook County Corrections
Chicago
05.2011 - 07.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Identified needs of customers promptly and efficiently.

Management Consultant

Healthcare Sterile Processing Association
Chicago
05.1999 - 05.2011

Education

Some College (No Degree) - Associates of Science

Harold Washington College
Chicago, IL

Skills

  • Mail sorting
  • Package labeling
  • Automated sorting
  • Hazardous materials handling
  • Inventory tracking
  • Forklift operation
  • Shipping preparation
  • Customer service
  • Problem solving

Certification

  • Customer Service Representative License
  • Food Safety and Sanitation License
  • Forklift Operator Certification
  • Cosmetology License
  • Tractor Drive Certification

Timeline

Mail Handler

USPS
05.2022 - Current

Cbm Premier Management

Cook County Corrections
05.2011 - 07.2020

Management Consultant

Healthcare Sterile Processing Association
05.1999 - 05.2011

Some College (No Degree) - Associates of Science

Harold Washington College

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Elnora Underwood