Elmer Pineda
Melrose Park,IL
Summary
Reliable and upbeat Team Leader successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Store Team Leader
Pet Supplies Plus
11.2017 - Current
- Developed and implemented store-wide policies and procedures to improve customer service and store operations.
- Maintained guest-friendly environment to drive sales, repeat business and service.
- Handled customer complaints and issues politely and professionally.
- Completed routine store inventories.
- Coordinated with day management regarding on-going issues.
- Transferred, created and received stock orders to guarantee product stability.
- Walked around facility frequently to check activities.
- Opened and closed store by counting cash, closing and opening registers and delegating daily staff assignments.
Barista
Starbucks
03.2016 - 07.2017
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
No Degree - Law Enforcement
City Colleges of Chicago - Wilbur Wright College
Chicago, ILSkills
- Purchase Packaging
- Meeting Sales Goals
- Professional Relationships
- Profit Management
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Team Leader
Pet Supplies Plus
11.2017 - Current
Barista
Starbucks
03.2016 - 07.2017
No Degree - Law Enforcement
City Colleges of Chicago - Wilbur Wright College
Similar Profiles
Parker TestonParker Teston
Shelf Stocker at Pet Supplies PlusShelf Stocker at Pet Supplies Plus
Madison SkardoutosMadison Skardoutos
Sales Associate at Pet Supplies PlusSales Associate at Pet Supplies Plus
Reese LoPiccoloReese LoPiccolo
Stocker at Pet Supplies PlusStocker at Pet Supplies Plus
Britteny SmithBritteny Smith
Customer Service at Pet Supplies PlusCustomer Service at Pet Supplies Plus
Jessica VelezJessica Velez
Supervisor / Operational Assistant Manager Trainee at Fletcher Jones Automotive GroupSupervisor / Operational Assistant Manager Trainee at Fletcher Jones Automotive Group