Elliott Watson
Chicago
Summary
Detail-oriented professional with extensive experience in maintaining confidentiality and resolving complex issues. Proficient in data analysis and Microsoft 365, with a proven ability to enhance operational efficiency. Strong teamwork skills contribute to improved communication between families and caseworkers.
Overview
21
21
years of professional experience
Work History
Support Staff Member
Department of Children and Family Services
Chicago
05.2004 - Current
- Coordinated communication between families and caseworkers to ensure timely service updates.
- Maintained confidentiality of sensitive information while adhering to regulations.
- Supported team members by sharing resources to enhance collaboration and efficiency.
- Participated in training sessions to master policies and procedures effectively.
- Organized and maintained electronic and paper filing systems for efficient record access.
- Processed referrals from internal and external sources promptly to ensure swift action.
- Conducted thorough searches using databases and Internet to gather required information.
- Created and managed spreadsheets in Microsoft Excel for accurate record-keeping.
Education
Communications
Iowa Wesleyan College
Mount Pleasant, IACommunications
Malcolm X College
Chicago, ILSkills
- Data analysis and management
- Effective communication
- Confidentiality compliance
- Team collaboration
- Problem solving
- Microsoft 365 proficiency
- Microsoft Teams expertise
- Microsoft Office skills
- Clerical support
- Interpersonal communication
- Relationship building
- Multitasking skills
Timeline
Support Staff Member
Department of Children and Family Services
05.2004 - Current
Communications
Iowa Wesleyan College
Communications
Malcolm X College
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