Elliott Lacey
Chicago
Summary
Dynamic professional with a proven track record at Optima Signature, excelling in resident experience and leasing performance. Skilled in Yardi and conflict resolution, I effectively managed resident events and communications, enhancing community engagement. Recognized for my ability to troubleshoot issues and foster strong relationships, driving satisfaction in a luxury high-rise environment.
Overview
8
8
years of professional experience
Work History
Resident Experience Coordinator
Optima Signature
Chicago
05.2024 - Current
- Support resident experience for a 490-unit luxury high-rise at 94% occupancy.
- Troubleshoot rent issues, online portal access, and lease renewals.
- Plan and promote resident events; create flyers and email updates for amenity outages.
- Conduct tours and lease units as a licensed leasing agent.
- Recognized for strong leasing performance and identified for internal promotion.
Sales Coordinator & Online Sales Lead
Glenview Luxury Imports
Glenview
01.2021 - 01.2023
- Handled online inquiries and directed leads to appropriate departments (sales, service, parts).
- Managed vehicle listings across multiple digital platforms.
- Ensured timely and professional communication with customers to support the sales team.
Casting Assistant & On-Site Coordinator
O'Connor Casting & 4 Star Casting
Chicago
01.2017 - 01.2021
- Supported casting for major TV and film productions.
- Coordinated talent logistics for on-set scheduling (hair, makeup, wardrobe, call times).
- Edited audition videos and maintained a digital talent database.
- Served as liaison between production staff and talent during shoots.
Education
Post-Baccalaureate Certificate - Paralegal Studies
UCLA Extension
Los Angeles, CA12.2023
Bachelor of Arts - Communication
DePaul University
Chicago, IL06.2022
Skills
- Yardi
- Salesforce
- Microsoft Office Suite
- Google Workspace
- Canva
- Adobe Acrobat
- Event Planning
- Conflict Resolution
- Written & Verbal Communication
- Legal Research
- Administrative Support
- Customer relationship management
- Data management
- Team collaboration
- Time management
- Problem solving
- Cross-cultural sensitivity
Certifications And Skills
Illinois Leasing Agent License, CRM & Tools: Yardi, Salesforce, Microsoft Office Suite, Google Workspace, Digital: Canva, Adobe Acrobat (basic design/editing), Event Planning, Conflict Resolution, Written & Verbal Communication, Legal Research (basic), Administrative Support
Timeline
Resident Experience Coordinator
Optima Signature
05.2024 - Current
Sales Coordinator & Online Sales Lead
Glenview Luxury Imports
01.2021 - 01.2023
Casting Assistant & On-Site Coordinator
O'Connor Casting & 4 Star Casting
01.2017 - 01.2021
Post-Baccalaureate Certificate - Paralegal Studies
UCLA Extension
Bachelor of Arts - Communication
DePaul University
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