Ellie Chriss

· Delivers a world-class luxury experience by providing personalized styling, wardrobe curation, and expert product knowledge across Burberry’s ready-to-wear, accessories, and outerwear categories

· Creates and maintains strong client relationships through personalized outreach and exclusive appointment scheduling, with a 50+ plus client list, to drive repeat business and brand loyalty

· Collaborates with management to identify high-potential clients for private appointments and special events to contribute to client engagement initiatives and KPI performance

· Consistently exceeds daily and monthly sales targets by leveraging clienteling tools and upselling complimentary pieces aligned with Burberry’s seasonal campaigns

· Develops and refines comprehensive social media strategies across Instagram, Facebook, and LinkedIn to expand CJA’s digital presence

· Designs and produces visual assets like graphics, logos, and flyers that align with CJA’s mission

· Partners with local media outlets, business, and community partners to amplify visibility and strengthen CJA’s reputation, resulting in a gain of 5,000 Instagram followers in one month

· Supervised daily boutique operations, leading and motivating a team of sales associates to exceed sales goals

· Delivered personalized styling consultations to clients, combining trend expertise and wardrobe coordination to drive client confidence

Oversaw clienteling initiatives by managing VIP client outreach, tracking purchase histories, and scheduling follow-up appointments

• Collaborated with management to set sales goals and strategies for improvement.
• Implemented visual merchandising standards to create an appealing shopping environment.
• Performed customer service duties such as greeting customers, answering questions, and resolving complaints.