Ellen Anderson
Chana
Summary
Detail-oriented professional with extensive experience in insurance claims and customer service across retail, medical, government, and general liability claims sectors. Adept at managing high-volume caseloads (350+), applying medical and pharmaceutical terminology, and ensuring client satisfaction. Expertise in handling bodily injury claims, FMLA, short-term disability, fraud detection, and policy interpretation. Skilled mentor and trainer.
Overview
13
13
years of professional experience
Work History
Assistant Teacher
Little Jewels Learning Center
11.2023 - 03.2025
- Supported early childhood education by assisting with lesson plans and fostering a safe learning environment.
- Collaborated with team to ensure effective classroom operations and build positive relationships with children and families.
Pharmacy Technician
Osco Drug
09.2022 - 11.2023
- Processed prescriptions, managed inventory, and ensured accurate patient profiles.
- Assisted customers with insurance and basic product recommendations.
- Verified prescription accuracy and maintained patient records.
Accounts Payable Associate – Subrogation Department
Country Financial
03.2021 - 10.2021
- Managed claim-related deductible recovery and maintained claims processing accuracy.
- Supported claims adjusters and supervisors, preparing necessary documents and communications.
- Utilized internal systems to verify coverage and manage claims correspondence.
Liability Bodily Injury Representative(Promotion)
Sedgwick Claims Management
09.2018 - 02.2021
- Investigated and assessed liability for 350+ stores, managing a high caseload with a focus on evidence analysis.
- Pursued in-depth fraud investigations and conducted background checks to validate claims.
- Managed reserves and communicated adjustments to supervisors.
Leave of Absence (FMLA) Coordinator
Sedgwick Claims Management
09.2018 - 02.2021
- Managed 380-425 FMLA claims for United Health Care, ensuring adherence to policies and timelines.
- Detected potential fraud and collaborated with HR to resolve suspected fraudulent claims.
- Trained and mentored new hires on company policies and claims processing.
Pharmaceutical Technician
CVS Pharmacy
01.2015 - 01.2019
- Filled and processed 300-500 prescriptions daily, managing patient profiles and assisting with insurance-related queries.
- Conducted inventory management and ensured accurate product usage across multiple locations.
Assistant Manager
Foot Locker
03.2012 - 12.2014
- Led and trained a team of 8, achieving sales goals and ensuring store operations ran smoothly.
- Managed theft investigations and collaborated with security for incident resolution.
Education
Associates of Arts -
Heartland Community College
Bloomington, IL01.2023
General Studies and Nursing
Rasmussen College
Bloomington, MN01.2016
US Military
Fort Leonard Wood, MO01.2014
Skills
- Medical Terminology & Documentation
- Policy Interpretation & Claims Processing
- Fraud Detection & Risk Analysis
- Customer Education & Training
- Microsoft Office & Proprietary Systems
Timeline
Assistant Teacher
Little Jewels Learning Center
11.2023 - 03.2025
Pharmacy Technician
Osco Drug
09.2022 - 11.2023
Accounts Payable Associate – Subrogation Department
Country Financial
03.2021 - 10.2021
Liability Bodily Injury Representative(Promotion)
Sedgwick Claims Management
09.2018 - 02.2021
Leave of Absence (FMLA) Coordinator
Sedgwick Claims Management
09.2018 - 02.2021
Pharmaceutical Technician
CVS Pharmacy
01.2015 - 01.2019
Assistant Manager
Foot Locker
03.2012 - 12.2014
General Studies and Nursing
Rasmussen College
US Military
Associates of Arts -
Heartland Community College
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