Ella Rettele
Elmhurst
Summary
Results-driven training leader skilled in identifying employee skill gaps and implementing targeted training solutions that drive engagement and performance. Proven success in collaborating with cross-functional teams to enhance compliance and operational efficiency. Committed to fostering a culture of continuous improvement and knowledge sharing within the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director of Training
Chick-Fil-A Restaurants
06.2023 - Current
- Manage a team of 80+ employees, including training, scheduling, and performance feedback
- Assessed employee skill gaps and developed targeted training courses, addressing specific needs to enhance overall team capabilities.
- Reviewed and edited training materials for accuracy and compliance with company policies, ensuring effective knowledge transfer.
- Collaborated with legal and compliance teams to refine training documentation, enhancing adherence to regulations and supporting new training processes.
- Supervise daily front-of-house operations in a high-volume environment
- Track and analyze sales metrics to assist with forecasting and staffing
- Resolve customer concerns efficiently while maintaining brand reputation
Team Member
Chick-fil-A Restaurants
12.2022 - 05.2023
- Delivered customer service and trained 2 new team members monthly to enhance team capabilities.
- Provided fast service while upholding company brand standards to ensure customer satisfaction.
- Focused on completing tasks efficiently and effectively to support overall team performance.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Certified Nursing Assistant
Columbine Health Systems
02.2021 - 08.2022
- Delivered compassionate care to enhance patient comfort and well-being in long-term care facility
- Developed and maintained inpatient care log documenting patient medical history, medications, and diagnoses to support effective patient management
- Cultivated interpersonal and time-management skills in fast-paced healthcare environment to improve patient interactions.
Education
Bachelor of Science - Business Administration
Point University
Chicago, IL08-2026
Skills
- Instructional Design
- Training program development
- Performance Improvement
- Strategic Planning
- Team management
- Employee training
- Regulatory compliance
- Customer service
- Time management
- Conflict resolution
Certification
- ServSafe Food Protection Manager Certification
- Servsafe Allergen Certification
- Life Insurance Certification - State of Illinois
- Health Insurance Certification - State of Illinois
Timeline
Director of Training
Chick-Fil-A Restaurants
06.2023 - Current
Team Member
Chick-fil-A Restaurants
12.2022 - 05.2023
Certified Nursing Assistant
Columbine Health Systems
02.2021 - 08.2022
Bachelor of Science - Business Administration
Point University