Ella Egerson
Accomplished Patient Access Representative specializing in managing patient check-ins and facilitating communication between patients and healthcare providers. Achieved significant improvements in patient satisfaction ratings through proactive issue resolution and efficient appointment scheduling.
Work History
Patient Access Representative
3 Years 11 Months- Managed patient check-in and registration processes to ensure accurate data collection.
- Facilitated effective communication between patients and healthcare providers to enhance service delivery.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Resolved patient inquiries and issues, improving overall patient satisfaction ratings.
- Scheduled appointments using electronic health record (EHR) systems, optimizing clinic workflow efficiency.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Inventory Technician
16 Years 6 MonthsPerformed material receiving functions by verifying correct items and quantities, processing receipts in inventory management system, tagging and staging items for delivery process stock and non-stock orders in the Inventory Management Systems coordinate with procurement to resolve order issues, discrepancies, match exceptions recalls and returns to vendor understands lean supply philosophy performs basic analytics using Microsoft products and other tools available through supply chain management systems