Summary
Overview
Work History
Education
Skills
Certification
Community Service
Timeline
Generic

Elizabeth Seibert

Assistant General Manager | Hospitality & Business Operations Leader
Highwood,IL

Summary

Strategic and results-driven hospitality leader with expertise in club management, guest experience optimization, and financial performance. Proven track record in enhancing member engagement, operational efficiency, and service excellence at exclusive private clubs. Adept at leading multi-departmental teams, driving revenue growth, and developing innovative dining & event experiences. Leveraging expertise in financial analysis, budgeting, and process improvement, I take a data-driven approach to hospitality leadership. Passionate about creating world-class member experiences while ensuring long-term business sustainability and growth.

Overview

17
17
years of professional experience
10
10
years of post-secondary education
4
4
Certifications

Work History

Assistant General Manager

Onwentsia Club
Lake Forest, Illinois
10.2023 - Current
  • Oversee all aspects of daily club operations, ensuring seamless execution of dining, events, member services, and guest experiences, contributing to a 17% increase in à la carte revenue due to enhanced service quality and operational efficiency.
  • Partner with the General Manager and Board to implement strategic initiatives that enhance member satisfaction and operational efficiency
  • Optimize food and beverage operations, leading the development and execution of low-cost, high-impact enhancements that elevate service quality, profitability, and member engagement
  • Lead and mentor the food & beverage team, implementing staff training programs, performance coaching, and service standards to cultivate a culture of excellence and accountability
  • Implemented more efficient scheduling and time management training, reducing labor costs by 15% while maintaining staff performance and service quality.
  • Manage and oversee club finances, analyzing financial reports, budgets, and cost-control measures to ensure fiscal responsibility and revenue growth, while identifying areas for operational savings and efficiency improvements

Assistant Manager & Director of Hospitality

Onwentsia Club
Lake Forest, Illinois
05.2023 - 10.2023
  • Managed $1M in annual F&B operations, driving service enhancements and operational efficiencies, leading to a 37% increase in member satisfaction scores
  • Collaborated with department heads to improve service consistency, streamline workflows, and optimize front- and back-of-house coordination, ensuring seamless member experiences
  • Designed and implemented member engagement initiatives, elevating the dining experience, increasing participation in club events, and strengthening member retention
  • Led and developed a 24-person team, creating and executing training programs that reduced wait times by 20% and increased event revenue by 26%, fostering a culture of excellence and accountability
  • Contributed to long-term strategic planning for Onwentsia’s food & beverage program, aligning operational goals with club vision, financial sustainability, and evolving member expectations

Assistant Manager

University Club of Chicago
Chicago, Illinois
08.2022 - 05.2023
  • Created a welcoming and engaging club environment, maintaining visibility and direct interaction with members and staff, reinforcing personalized service and club culture.
  • Led daily venue inspections to ensure hospitality, cleanliness, safety, and service standards were consistently met or exceeded.
  • Partnered with the General Manager and Executive Committee to develop strategic membership initiatives, contributing to an 18% increase in membership by investing in a high-quality membership team and prioritizing the member experience.
  • Developed and implemented high-impact, cost-effective initiatives, collaborating with cross-functional teams to enhance service efficiency, member engagement, and club profitability.
  • Streamlined decision-making and project prioritization, leveraging strong listening and analytical skills to identify key operational improvements.
  • Expanded member engagement programs, continuing to organize and oversee the Foundation and Wing & Clay Society, strengthening community involvement and club traditions.

Executive Assistant to the General Manager

University Club of Chicago
Chicago, IL
08.2021 - 08.2022
  • Served as the primary point of contact for the General Manager, handling confidential and high-level communications with club members, staff, and leadership.
  • Expanded and enhanced the Golf Society, increasing member participation through bimonthly outings, out-of-state trips, and strengthened reciprocal club relationships.
  • Developed and executed strategic growth initiatives for the Wing & Clay Society, introducing monthly instructional events, competitions, and networking opportunities, resulting in higher member engagement.
  • Increased foundation donations by 22% in one year, spearheading new fundraising efforts, expanding donor outreach, and launching an annual golf outing to drive philanthropic contributions.
  • Supported the CFO in overseeing the club’s Foundation, managing fundraising initiatives, semi-annual meetings, and ensuring compliance with by-law requirements to maintain financial transparency.
  • Curated and sourced exclusive products for the Foundation Shop, optimizing inventory management and enhancing merchandise sales to support club initiatives.

Marketing and Special Events Coordinator

Northbrook Sports Club
Hainesville, Illinois
01.2008 - 01.2021
  • Managed and executed high-profile national and international tournaments, ensuring flawless logistics, personalized guest experiences, and adherence to top-tier competition standards, resulting in a 15% increase in event attendance and member participation.
  • Secured and negotiated vendor partnerships and sponsorships, cultivating long-term relationships and driving a 10% annual increase in sponsorship revenue and event prestige.
  • Led recruitment, hiring, and training of event staff and member volunteers, fostering a highly skilled team capable of executing world-class competitions
  • Strengthened member and guest engagement by developing high-impact special events and marketing campaigns, driving participation and increasing club visibility
  • Built and maintained strong relationships with industry professionals, members, vendors, and international competitors, reinforcing Northbrook’s reputation as a premier destination for shooting sports events

Financial Analyst

Apache Corp
09.2017 - 03.2020
  • Collaborated with engineering, manufacturing, and corporate accounting teams to ensure compliance with financial reporting standards and alignment with operational goals in the oil & gas sector
  • Generated financial reports and dashboards tracking key performance indicators (KPIs), operational costs, and investment performance, improving data-driven decision-making
  • Managed financial reporting processes, ensuring timely and accurate budget forecasts, capital expenditure analysis, and variance reporting
  • Performed monthly balance sheet reconciliations, identifying cost variances and discrepancies, leading to more accurate financial planning and compliance
  • Researched and resolved accounting discrepancies, implementing process improvements that enhanced reporting accuracy and operational efficiency

Bartender and Server

Silo Elevated Cuisine
11.2013 - 09.2017
  • Provided personalized and attentive service in a fine dining environment, ensuring an elevated guest experience and fostering long-term customer loyalty
  • Managed bar operations, overseeing staff scheduling, cash handling, and inventory control, ensuring seamless service and operational efficiency
  • Developed and executed seasonal cocktail menus, crafting innovative, revenue-generating beverages aligned with the restaurant’s culinary vision
  • Trained and mentored bar staff in spirits knowledge, cocktail techniques, and service excellence, improving team performance and beverage program execution
  • Balanced multiple responsibilities, successfully working 30+ hours per week while pursuing a full-time degree, demonstrating strong time management and commitment
  • Maintained financial accuracy, managing register closeouts, nightly reconciliation, and secure lock-up procedures to support overall business operations

Education

MBA - Accounting

The University of Texas At San Antonio
San Antonio, TX
08.2012 - 05.2017

BBA - Accounting

The University of Texas At San Antonio
San Antonio, TX
08.2012 - 05.2017

Skills

  • Revenue Management

  • Guest Experience Optimization

  • Service Excellence

  • Member Engagement Strategies

  • Private Event Planning

  • Banquet Operations

  • Revenue Management

  • P&L Analysis

  • Budgeting & Cost Control

  • KPI Tracking

  • Logistics Management

  • Performance Management

  • Strategic Planning

  • ClubTec

  • MICROS

  • Delphi

Certification

ServSafe Food & Beverage Manager Certification

Community Service

  • North Star Foundation, Board Member, 2022, 2025
  • Ronald McDonald Kids for Clays, Volunteer Coordinator, 2008, 2025
  • Chicago Charity Clays, Board Member, 2021, 2024
  • Habitat for Humanity, Volunteer, 2014, 2022
  • Texas Special Olympics, Volunteer, 2017, 2019

Timeline

Assistant General Manager

Onwentsia Club
10.2023 - Current

Assistant Manager & Director of Hospitality

Onwentsia Club
05.2023 - 10.2023

Assistant Manager

University Club of Chicago
08.2022 - 05.2023

Executive Assistant to the General Manager

University Club of Chicago
08.2021 - 08.2022

Financial Analyst

Apache Corp
09.2017 - 03.2020

Bartender and Server

Silo Elevated Cuisine
11.2013 - 09.2017

MBA - Accounting

The University of Texas At San Antonio
08.2012 - 05.2017

BBA - Accounting

The University of Texas At San Antonio
08.2012 - 05.2017

Marketing and Special Events Coordinator

Northbrook Sports Club
01.2008 - 01.2021

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Elizabeth SeibertAssistant General Manager | Hospitality & Business Operations Leader