Work Preference
Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Open To Work

Elizabeth Mas

Chicago

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Vendor Behind CounterPassenger Service AgentVIP Service CoordinatorBusiness Travel Support Counselor

Work Type

Full Time

Location Preference

On-Site
Location: Chicago, IL
Open to relocation: No

Summary

To work in a progressive organization that offers a challenging position that effectively utilizes my administration, customer service skills, and an opportunity for advancement.

Overview

27
27
years of professional experience

Work History

Vendor Behind Counter

United Ground Express
Chicago
10.2022 - Current
  • Conducted security checks by asking questions and verifying boarding passes and bag tags
  • Managed vendor relationships to ensure timely delivery of services.
  • Coordinated logistics for ground operations and passenger services.
  • Monitored compliance with safety and operational standards in daily activities.

Passenger Service Agent

WFS O’Hare
Chicago
05.2022 - 10.2022
  • Passenger check-in and cargo acceptance, gate passport and boarding pass check, international arrivals
  • Facilitated passenger check-in and boarding procedures efficiently.
  • Managed customer inquiries and resolved issues promptly.
  • Coordinated baggage handling and ensured timely delivery.

VIP Service Coordinator

Orbitz LLC
Chicago
08.2006 - 06.2006
  • Coordinated reservations for premiere travelers across different time zones to optimize scheduling.
  • Updated center calendar and verified accuracy of passenger name records to ensure seamless service.
  • Supported customer care center operations by addressing inquiries and resolving issues.

Business Travel Support Counselor

American Express TRS
Evanston
04.1999 - 06.2002
  • Processed and managed airline ticket logs, refunds, voids, exchanges, and miscellaneous charge orders to ensure accurate financial tracking.
  • Managed weekly accounting functions and reports, along with monthly airline billing statements to support timely financial reconciliation.
  • Maintain client ticket reissue logs covering 2 onsite locations.
  • Maintained and input client profiles while overseeing airline ticket packaging, distribution, and management of office supplies, including ticket stock.
  • Monitor voice mail, emails, and faxes with the distribution.
  • Queue management and document processing.
  • Achieved recognition as Star Performer for outstanding contributions in 2001

Education

Certification -

Pyramid Career Institute
Chicago, IL
03-1999

High School GED - General Studies

Lake View
Chicago, IL
01-1987

Skills

  • Customer service
  • Passenger check-in
  • Ticket processing
  • Security verification
  • Reservation management
  • Cargo handling

References

References are available on request.

Timeline

Vendor Behind Counter

United Ground Express
10.2022 - Current

Passenger Service Agent

WFS O’Hare
05.2022 - 10.2022

VIP Service Coordinator

Orbitz LLC
08.2006 - 06.2006

Business Travel Support Counselor

American Express TRS
04.1999 - 06.2002

Certification -

Pyramid Career Institute

High School GED - General Studies

Lake View

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Elizabeth Mas