Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Velasquez

McHenry

Summary

Motivated Admin Assistant with 4 years of experience offering office support in different industries. Exceptional customer service and decision-making skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Contact Rubber Corporation
05.2024 - Current
  • Handled calls efficiently, finding resolutions for customers
  • Responded to customer requests for products, services, and company information
  • Developed product knowledge to provide recommendations based on customer needs.
  • Assisted customers in navigating company website and placing phone orders
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Completed clerical tasks such as filing, copying, and distributing orders.
  • Assisted in the preparation and distribution of reports for the company.
  • Handled incoming correspondence efficiently, directing messages to appropriate parties as necessary.
  • Demonstrated proficiency in using JobBoss Software to process orders, quotations, estimates and check material costs, enhancing the quality of work output.


Administrative Assistant

Marks Injury Law
05.2023 - 05.2024
  • Composed legal letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion.
  • Scheduled appointments.
  • Answered phone calls and emails to provide information.
  • Composed and sent out Subpoenas.
  • Requested medical records/bills when needed.
  • Sent out correspondence and made sure to keep clients updated.
  • Translated between office staff and clients including during trial when needed.
  • Translated legal documents and edited paper work.

Office Assistant

Affordable Comfort Heating & Cooling
10.2022 - 04.2023
  • Copying and scanning documents, filing paperwork, and ordering supplies.
  • Managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Performed data entry tasks into various computer systems accurately.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.
  • Maintained business records by updating customer information.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Copied, sorted and filed records of office activities and business transactions.
  • Completed work schedules, managed calendars and arranged appointments.
  • Processed and prepared business or government forms and expense reports.

Administrative Assistant

Racine Kenosha Community Action Agency
02.2021 - 04.2023
  • Provided administrative support to the CEO
  • Organized and maintained filing systems for paper and electronic documents.
  • Greeted visitors in a professional manner.
  • Managed incoming calls while providing information or transferring callers.
  • Maintained office supplies inventory by checking stock; anticipating needed supplies; placing and expediting orders for supplies.
  • Assisted with the planning of special events.
  • Scheduled appointments, meetings and events for management staff.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Worked with different government programs for the community.

Warehouse Associate

Abbott Laboratories
01.2020 - 01.2021
  • Received and processed incoming shipments, verifying accuracy of items.
  • Maintained accurate inventory.
  • Performed cycle counts to ensure accuracy of inventory.
  • Packaged inventory.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Maintained records pertaining to inventory, orders and supplies.
  • Preserved safe work environment by maintaining clean workstations and pallet area.

Customer Service Cashier

La MICHOACANA ICE CREAM SHOP
12.2017 - 03.2019
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Complied with all health and safety regulations while performing job duties.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Counted and balanced cashier drawers.

Education

High School Diploma -

Reuther Central High School
Kenosha, WI
06.2020

Skills

  • Office Administration
  • HIPPA
  • Excel/Microsoft/JobBoss Software
  • Medical Records/Billing
  • Invoices/Receipts/Payments
  • Workers' Compensation/Personal Injury knowledge
  • Fluent in Spanish & English
  • Memo Preparation
  • Case management
  • Calendar management/Scheduling
  • Legal electronic and paper document filing
  • Customer service
  • Data entry

Timeline

Customer Service Representative

Contact Rubber Corporation
05.2024 - Current

Administrative Assistant

Marks Injury Law
05.2023 - 05.2024

Office Assistant

Affordable Comfort Heating & Cooling
10.2022 - 04.2023

Administrative Assistant

Racine Kenosha Community Action Agency
02.2021 - 04.2023

Warehouse Associate

Abbott Laboratories
01.2020 - 01.2021

Customer Service Cashier

La MICHOACANA ICE CREAM SHOP
12.2017 - 03.2019

High School Diploma -

Reuther Central High School

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Elizabeth Velasquez