Elizabeth Tracey
Sugar Grove
Summary
Experienced with managing front-of-house operations to ensure seamless guest experiences. Utilizes effective and strong communication and organizational skills to lead teams. Track record of fostering positive work environment and resolving conflicts efficiently.
Overview
20
20
years of professional experience
Work History
Front of House Manager
Aurora Civic Center Authority
Aurora, IL
04.2022 - Current
- Manage staff and shows at Paramount Theatre, Copley and Stolp Island Theatre
- Complete schedules and payroll for part-time staff
- Addressed and resolved any issues with patrons so their experience was the best it could be and excellent customer service
- Maintained all safety and health standards
- Oversee daily operations for Front of House associates including scheduling and payroll
- Order product (food and beverage) for venues and helped create specialty menus and drinks
- Assist in managing our volunteer usher program
- Secure and manage food vendors for RiverEdge Park, including health/fire dept. checks, COI and more
- Serve on the Health and Safety Committee
Stroller Strides Fitness Instructor
Fit4Mom
Geneva/St. Charles, IL
01.2015 - 01.2019
- Planned and led classes for mothers
- Multi-tasked and helped entertain and engage the children during the class
- Created a welcoming and supportive environment
Inside Sales Representative, Aviation Supply Chain - North America
AAR Corp
Wood Dale, IL
11.2012 - 01.2015
- Increase sales and revenue from current customers
- Find new sales and business opportunities through research, industry changes and customer feedback
- Receive, research, and answer customer inquiries
- Track sales and progress daily, quarterly and yearly
- Coordinate with other departments to be as effective as possible and increase sales
Sales Support
Integrity Payment Systems
Des Plaines, IL
01.2012 - 10.2012
- Assist new and existing sales offices with submitting deals and any related questions
- Train new and existing independent sales offices
- Provide marketing materials, plans, and product information to sales offices
- Organize all sales-related leads and ensure they are pursued and completed
- Strategize to increase deal count
Retention Specialist
Integrity Payment Systems
Des Plaines, IL
09.2010 - 01.2012
- Work to ensure merchants stay with the company and are satisfied
- Up-sell products to merchant’s
- Communicate with my team and management to find solutions to prevent merchant attrition in the future
In-home respite worker
Association for Individual Development
Aurora, IL
11.2005 - 09.2010
- Provide in-home care for developmentally disabled children daily
- Attend to the children’s physical and emotional needs
- Motivate and entertain the child
- Aid in behavior management and help improve child’s communication skills
- Care for siblings under age 18
- Maintained professional relationships with families, guardians and case managers
Education
High School -
Rosary High School
Aurora, IL05-2006
Professional Pilot curriculum
Institute of Aviation at the University of Illinois
B.A. - Communication
University of Illinois at Urbana-Champaign
05-2010
Skills
- Excellent communication skills, both oral and written
- Strong customer service skills
- Organized and structured
- Team player
- Proficient in MS Office
- FAA Part 107 Licensed Drone Pilot
- BASSET/ServSafe/CPR certified
Timeline
Front of House Manager
Aurora Civic Center Authority
04.2022 - Current
Stroller Strides Fitness Instructor
Fit4Mom
01.2015 - 01.2019
Inside Sales Representative, Aviation Supply Chain - North America
AAR Corp
11.2012 - 01.2015
Sales Support
Integrity Payment Systems
01.2012 - 10.2012
Retention Specialist
Integrity Payment Systems
09.2010 - 01.2012
In-home respite worker
Association for Individual Development
11.2005 - 09.2010
Professional Pilot curriculum
Institute of Aviation at the University of Illinois
B.A. - Communication
University of Illinois at Urbana-Champaign
High School -
Rosary High School