Elizabeth Serrano
Sterling
Summary
I am a motivated professionals offering strong administrative skills that add to my value to any organization in need of great collaboration, interpersonal, and multitasking abilities. I am always willing to learn and develop new skills.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Sterling Dental group
Sterling
05.2023 - Current
- Collaborated closely with team members to execute each procedure with precision and care
- Deliver bilingual interpretation translation and communication services
- Efficiently addressed billing inquiries from insurance companies, ensuring accurate and timely claim processing to optimize revenue cycle management.
- Expertly fabricated temporary crowns and bridges, demonstrating technical proficiency and contributing to seamless patient care and satisfaction.
- Proactively managed supply orders, maintaining optimal inventory levels to support uninterrupted daily operations and minimize disruptions.
- Warmly greeted and escorted patients, creating a welcoming and comforting environment to enhance their overall experience and build trust.
- Effectively educated patients on proper oral hygiene techniques and habits, empowering them to take proactive control of their oral health and improve outcomes.
- Diligently performed administrative duties, including scheduling appointments, answering telephones, and updating patient records, ensuring smooth and efficient office operations.
- Consistently checked with patients throughout procedures, providing reassurance and alleviating anxiety to promote a positive and comfortable experience.
- Built a loyal patient following by providing empathetic and caring service
- Accurately documented patient records with detailed procedures performed and added comprehensive notes to charts, ensuring thorough and compliant record-keeping practices.
- Empowered patients with advanced techniques to optimize oral hygiene, effectively control plaque, and protect teeth and gums, fostering long-term oral health and wellness.
Receptionist
CGH
Sterling
01.2022 - 05.2023
- Scheduled appointments for clients, customers, and other visitors.
- Provide interpretation and translated as needed
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Answered and directed incoming calls using multi-line telephone system.
- Participated in emergency response drills and maintained knowledge of safety procedures.
Associate
Aldi
01.2018 - 01.2022
- Developed and maintained relationships with clients and vendors.
- Organized backroom areas to maintain a clean and organized work environment.
- Assisted customers with selecting items and answering questions about products.
- Identified opportunities for process improvement and cost savings initiatives.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided customer service support for inquiries, complaints, and returns.
- Helped customers locate items within the store using the inventory system.
Education
AAS - Criminal Justice: Law Enforcement
Sauk Valley Community College
Sterling, IL05-2026
Diploma - General Education
Sterling High School
Sterling, IL05.2015
Skills
- Proficient in Spanish
- PowerPoint
- Social media management
- Computer information systems
- Report writing
- Communication skills
- Team collaboration
- OSHA regulations
- Knowledgeable in [software]
- Strong writing and verbal skills
- HIPAA compliance
- Patient services
- Appointment scheduling
- First aid training
- Patient records gathering
- Spreadsheet
Student Organizations And Community Involvement
- Criminal Justice Club
- St. Mary's Church Volunteer
- Bilingual translator
Timeline
Dental Assistant
Sterling Dental group
05.2023 - Current
Receptionist
CGH
01.2022 - 05.2023
Associate
Aldi
01.2018 - 01.2022
AAS - Criminal Justice: Law Enforcement
Sauk Valley Community College
Diploma - General Education
Sterling High School