Elizabeth Pelling
La Grange Park,IL
Summary
Highly motivated, energetic, authentic Global HR Leader delivering efficient, measurable and scalable HR Operational Models, Processes, Technology and Teams leveraging global retained and outsourced models. 25 years of People Organization/HR experience as analytical problem-solver with talents for people management and high performing team building, leading and motivating with bias for action and continuous improvement.
Overview
25
25
years of professional experience
Work History
Global Leader - Head of People Operations
Aon Service Corporation
01.2020 - Current
- Expanded operational leadership for global service delivery strategy and execution in business services construct for Global Operations in Talent Acquisition, Workforce Administration, Compensation, Payroll, Learning, Metrics and Analytics, HR Analyst COE, Global Data Governance and Employee Relations COE
- Accountable for all facets of global function leadership including colleague/resource management, budget, strategic roadmap and BAU service delivery leveraging Workday and various case management tools supported by delivery partners both retained and outsourced
- Manage >$15m budget
- Championed business case development, project and regulatory approvals, contracting, project execution, and change and communications development and delivery for rebadge/transition of 110 HR Operations service delivery colleagues from retained structure to supplier partner saving $1.2m in annual run rates costs to Aon
- Led Regional and Functional transformation programs for Global Payroll, Regional Operations and Talent Acquisition Operations from People Organization to Business Services developing operational centers of excellence in Latin America, Asia-Pacific and EMEA (in flight) migrating 75+ colleagues to People Operations
- Leading optimization and transformation of Payroll technology platforms and vendor administration partners yielding a savings of >$500k to date in run rate costs in LatAm and Asia by consolidating disparate models, vendors and platforms to regional models while addressing key compliance opportunities
- Created HR Analyst COE transforming unbalanced availability to HR Business Partners to centralized construct achieving harmonized analyst scope available across the globe, people data and insight templates and dashboards, and implemented measurable SLA’s, KPI’s and qualitative measurements.
Global Leader - HR Solutions (Aon Business Services)
Aon Service Corporation
01.2018 - 01.2021
- Global Leader of HR Process and Solutions portfolio for Workforce Administration, Talent Acquisition, Compensation, and Learning delivering scalable, highly operationalized models and location strategies
- Supported transformation to Business Services strategy for HR/People Operations function by acting as change agent for shift from People Organization to Business Services model
- Led roadmap creation and enablement of process and model streamlining, positioning self-service platforms as primary and developing scalable delivery centers to support HR operations scope to 85+ countries
- Regularly re-prioritize based on emerging priorities
- Ensured continuous improvement mindset and leverage of business services construct to optimize delivery mechanisms and technologies achieving cost savings and efficiency
- Subject matter expert across core HR/People Operations functions (e.g
- Global WFA, Talent Acquisition, Background Checking, HR Technologies, HR Service Center and HR content management) Solved complex HR process issues, design and improve service delivery model and process constructs while ensuring anchor to chief strategic imperatives and colleague and manager experience goals in high acquisitive ever evolving global organization
- Led HR Operations integration planning for anticipated acquisition of 46,000+ colleagues set to double Aon colleague base
- Deal was dissolved after 18 months of due diligence and planning.
Senior Director – Global HR Shared Services
Aon Service Corporation
01.2016 - 01.2018
- Led HR Operations/Shared Services teams across North America, UK and Poland focused on end-to-end colleague life-cycle management scope of work
- Drove colleague experience improvements in life cycle processes by simplifying and streamlining global process, technology and operating models
- Responsible for global supplier relationship for Tier 1 HR Support Center and WFA back office administration domains
- Led retained team of 100+ colleagues supporting Global WFA, Background Checking, Data Governance Operations and US Employee Relations Services (HR Connect) ensuring budget management, colleague engagement, service delivery standards and aggressive continuous improvement roadmaps created and executed
- Lead varied, complex and high-volume Merger, Acquisition and Divestiture projects for aligned HR Shared Services scope, applying thought leadership, risk mitigation and global operating model practices for each unique deal.
Global Leader - HR Operations, Program Management and Vendor Relationships
Aon Service Corporation
01.2012 - 01.2016
- Contributed to development and execution on the Global HR strategic roadmap focused on consolidation of Aon’s 2 HRMS platforms after 25,000 colleague acquisition
- Led elements of design & implementation of Workday (HCM), and design and transition to transformed HR Operating model with outsourcing partner Alight
- Led Global Process Design Workstream harmonizing over 150 processes and designed Workday business processes
- Led global implementation of Tier 1 Service Center with outsourced partner
- Ongoing oversight of 3rd party HR service providers ensuring SLA’s and KPI’s met within budget
- Managed HR Ops team responsible for design and delivery of global program and technology implementations, as well as maintaining service delivery requirements and continuous improvement targets focused on colleague and manager experience.
HR Director - North America HR Operations
Aon Service Corporation
Chicago, IL (Hybrid)
01.2010 - 01.2012
- Accountable for global implementation of transformed global HR Service Delivery Model and development of HR technology platforms inclusive of Employee Self Service, Manager Self Service and portal in Peoplesoft environment
- Led various workstreams in HR Operating model modernization and outsourcing agreement with Accenture
- BAU leadership for North American HR Operations and global management of the WFA and Service Center domain managing outsourcing partner
- Led through major acquisition integration responsible for HR Operations harmonization projects to policy, process, technology, vendors, contracts, HR technology platforms and organization structure.
Director, US Talent Acquisition & Early Career Development Program Leader
Aon Service Corporation
Chicago, IL (Hybrid)
01.2003 - 01.2010
- Progressive HR Roles during this time.
- Designed and led Aon's implementation of a full-scale campus recruiting function and development of Aon's Early Career Development Program with combined Talent Acquisition and Talent Development accountabilities
- Developed and managed rotational program curriculum components and assignments for participants, comprehensive learning and development structure supplementing day to day work for rotational assignments, final full time placement decisions, talent management and performance management throughout life-cycle of program participants and business leaders
- Led US Recruitment Team and managed team of 17 recruiters focused on end to end ownership of Talent Acquisition life cycle delivery
- Drove and developed TA program enhancements based upon best practice research and changing business needs.
Project Manager – Client Service Leader
Aon Consulting
08.2001 - 08.2003
- Managed Human Resource Outsourcing Implementation projects on basis of client requirements focused on benefits system set up, vendor management, premium billing, annual benefits enrollment, COBRA and LOA administration, and web and IVR enrollment system set up
- Developed and maintained project plans, requirements documents, customer service manuals, and project documentation to transition to steady state teams
- Responsible for daily communication with clients, vendors and system programmers
- Assessed client Human Resource administration procedures and develop streamlining opportunities.
Compensation and Benefits Analyst
GE Capital Rail Services
08.1999 - 07.2001
- Administered employee services such as the 401K program, pension programs, medical benefits, Tuition Reimbursement Program, Stock Option Grant Program, and reward and recognition programs
- Assisted in facilitation of annual salary planning process, monthly compensation actions, and severance agreement administration
- Managed HRMS Ensemble, Peoplesoft, and Oracle HR databases
- Project team member of HR Oracle system transition
- Calculated pension benefits for hourly union and non-union employees
- Acting Manager of Compensation and Benefits for three months during extended leave of absence of Manager
Education
Bachelor of Arts - Psychology, Industrial Organizational Psychology
University of Illinois, College of Liberal Arts And Sciences
Champaign05.1999
Skills
- HR Shared Services Strategy Design and Implementation
- HR Shared Services BAU Delivery, Program Management
- HR technology Optimization (Peoplesoft, Workday)
- Leading High Performing Teams in Virtual Environment
- Passionate about building engaged, dedicated teams built on trust, empowerment and continual development
Accomplishments
· Agile Leader Development Program (Aon) 2022 - Focused on select team of high-performing leaders by senior leader nominations to prepare for future career growth in the ever-evolving workplace of the future.
· Activating Allyship Program (Aon) 2021 - Committed to creating and sustaining highly inclusive Aon United culture, this program completion focuses on skillset to play an active role of allyship. I am committed to model inclusive behaviors that facilitate real change.
· Inclusive Recruitment Accreditation (Aon) 2021
· Catalyst Signature Program Graduate (Aon) 2017-2018 – 12 month Signature Nomination Program focused on development of business intelligence, emotional IQ, assigned dedicated career development coach and development of high performing teams.
Timeline
Global Leader - Head of People Operations
Aon Service Corporation
01.2020 - Current
Global Leader - HR Solutions (Aon Business Services)
Aon Service Corporation
01.2018 - 01.2021
Senior Director – Global HR Shared Services
Aon Service Corporation
01.2016 - 01.2018
Global Leader - HR Operations, Program Management and Vendor Relationships
Aon Service Corporation
01.2012 - 01.2016
HR Director - North America HR Operations
Aon Service Corporation
01.2010 - 01.2012
Director, US Talent Acquisition & Early Career Development Program Leader
Aon Service Corporation
01.2003 - 01.2010
Project Manager – Client Service Leader
Aon Consulting
08.2001 - 08.2003
Compensation and Benefits Analyst
GE Capital Rail Services
08.1999 - 07.2001
Bachelor of Arts - Psychology, Industrial Organizational Psychology
University of Illinois, College of Liberal Arts And Sciences
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