Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Elizabeth Nicole Lemmel

Deer Creek

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

25
25
years of professional experience

Work History

LPOS S2

COUNTRY Financial
07.2021 - Current


  • As a life processor I work on all different types of processes with active life policies. I am currently trained in life loans, surrendering policies, reinstating policies, beneficiary changes. I completed my yellow belt training last year.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Client Services

COUNTRY Financial
01.2018 - 07.2021
  • Facilitated open lines of communication between the client services department and other divisions within the organization, encouraging collaborative problem-solving approaches.
  • Coordinated client services and community outreach service providers and sustained ongoing advocacy for client.
  • Championed company-wide training programs aimed at enhancing staff knowledge about industry best practices and emerging trends in client services management.
  • Participated in professional development opportunities to stay current on best practices within the field of private client services and risk management.

Security Supervisor

Whelan Security
02.2016 - 01.2018
  • Conducted regular audits of security practices to ensure adherence to regulatory guidelines.
  • Analyzed security breaches to develop strategies for future risk mitigation.
  • Resolved security incidents swiftly by assessing situations and deploying appropriate responses.
  • Developed team schedules to ensure coverage and response readiness for all shifts.
  • Mentored security personnel for enhanced team cohesion and improved operational readiness.
  • Facilitated ongoing training sessions for staff to keep skills sharp and knowledge current.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.

Transportation Security Officer

Transportation Security Administration
08.2004 - 06.2015
  • SECURITY SCREENING POLICIES, PROCEDURES AND EQUIPMENT
  • As an acting lead, oversee both the checkpoint and checked baggage; was appointed to this position by the Transportation Security Manager; supervise daily operations such as handling rotation assignments, giving breaks, and assisting TSOs with any questions and situations that arise concerning the traveling public or TSA equipment
  • Coach new hires on how to respond to inquiries from the public about the TSA screening process; ensure they handle each question professionally without disclosing security-sensitive information
  • As part of the OJT process, train officers to correctly check IDs with boarding passes; explain how to compare the picture ID with the person presenting the ID to verify they match and that they are not counterfeit
  • As a dual-function TSO, perform all checkpoint and Explosives Trace Detection (ETD), Explosives Detection System (EDS), On-Screen Alarm Resolution Protocol screening functions (OSARP), including x-ray, Walk – Thru Metal Detector (WTMD), Travel document checker (TDC), EDS, and ETD as well as pat downs; train new hires to perform all functions for both checkpoint and check bagged screening in accordance with TSA Standard Operating Procedure (SOP)
  • Became Resolution Pat Down certified when the standard pat-down rolled out
  • As an OJT Mentor, I have coached several officers over the last couple of years; observe their performance and guide them in the use of security equipment and all security functions per SOP
  • As a TSO and OJT Mentor, is responsible for training officers to learn the difference between permitted and prohibited items and to identify all prohibited items to include asterisk items whether it be on x-ray or while doing a bag search
  • As an OJT mentor, monitor and guide officers on alarm resolution for all security screening equipment following the SOP; proficient at starting and shutting down all TSA equipment such as ETD, EDS, X ray, WTMD, as well as the Bottle Liquid Scanner supplied; successfully maintain the ETD
  • Maintain and secure all Sensitive Security Information (SSI) for only those that need to know it, properly lock and store sensitive information and never discuss it with individuals not working for TSA
  • As an OJT mentor, trained officers how to identify sensitive information, how it should be kept, and who or who not to share it with
  • ORAL COMMUNICATION
  • As an OJT mentor, coach new hires to give oral instructions and to deal with questions and concerns of the traveling public during the screening process; coach them to listen well to gain necessary information from passengers
  • Fine-tuned communication skills necessary to address the public; trained officers to communicate rationale to passengers and other officers; explained to officers the importance of being prepared to share information in the appropriate manner
  • ATTENTION TO DETAIL
  • Explain to new hires to remain aware of passengers in the area; make sure they report those who act suspiciously based on observation of body language or other behaviors
  • As an OJT mentor, guided officers to observe the behavior of multiple people at one time in order to observe involuntary behavioral signs that are displayed when involved in suspicious activities
  • As an OJT mentor, train officers to always be aware of their surroundings by visually scanning their environment and be able to identify and resolve any irregularities
  • As an OJT mentor, train officers accurately to analyze travel documents to ensure they are not counterfeit and that the right person has the appropriate travel documents with the correct date, name, and airport; ensure and that the person and the name on the documents are the same
  • Supervisor: Trent Koerner (309-662-1054)
  • Okay to contact this Supervisor: Yes
  • Series:1802
  • Pay Plan: GS
  • Grade: E

Security Supervisor

Eastland Mall
06.2000 - 11.2004
  • Supervised13 officers in all daily activities; instructed them on how to successfully complete all interior and exterior rounds
  • Conducted monthly staff meetings with the officers; discussed all issues that had occurred during the month and conducted training about new or updated information; brainstormed solutions to situations that had become a problem at the mall or any security risks on mall property
  • Was certified to train the officers and mall management staff in CPR and AED training
  • During weekly training, instructed officers how to appropriately deal with disturbances on mall property that lead to security involvement; instruct them to apply proper communication to avoid situations escalating out of control and to obtain information necessary to make decisions
  • Testified in court regarding numerous security-related incidents that resulted in legal action; explained what occurred and why a particular action was taken
  • Coached officers on how to communicate the rationale for the decisions they made while on duty
  • ATTENTION TO DETAIL
  • Coached officers doing interior and exterior patrols to remain aware of all groups and their behavior to deter a situation before it arises; ensured team reported all improperly working doors, lights; followed-up to make sure the problems reported were corrected in a timely manner
  • Handled all incident reports, e.g., mall patrons who had been hurt on mall property and all employee accidents
  • As a supervisor, ensure that all officers paid attention to the perimeter and identified anything irregular about the surroundings
  • Ensured officers did not exceed the number of hours allocated to work; made sure that the extra hours needed to handle the increased mall traffic during holidays was approved; managed weekly schedules for the officers and maintained payroll; ensured all information was accurate.; conducted all the hiring, training, and dismissal for staff
  • Supervisor: Jim Tittle (309-663-5361)
  • Okay to contact this Supervisor: Yes
  • Hours per week:40

Education

High School Diploma -

Bloomington High School
Bloomington, IL

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Dependable and responsible
  • Flexible and adaptable
  • Multitasking
  • Time management
  • Critical thinking
  • Organization and time management
  • Decision-making

Awards

Transportation Security Administration, 11/11 Leaders at Every Level (LEL) I was one of240 out of45,000 employees nationwide chosen for this award for my leadership skills and mentoring of fellow officers.

Timeline

LPOS S2

COUNTRY Financial
07.2021 - Current

Client Services

COUNTRY Financial
01.2018 - 07.2021

Security Supervisor

Whelan Security
02.2016 - 01.2018

Transportation Security Officer

Transportation Security Administration
08.2004 - 06.2015

Security Supervisor

Eastland Mall
06.2000 - 11.2004

High School Diploma -

Bloomington High School

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Elizabeth Nicole Lemmel