Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elizabeth Martinez

Cicero

Summary

Resourceful Customer Service Specialist skilled in problem resolution and team training. Focused on enhancing operational efficiency and driving customer satisfaction in fast-paced environments. Collaborates effectively with teams to achieve business objectives and adept at managing escalated support issues.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

PLS Financial Services
Oakbrook Terrace
01.2020 - Current
  • Assisted customers with inquiries regarding financial services and products.
  • Resolved customer complaints effectively to enhance service experience.
  • Educated clients on available financial solutions and resources.
  • Trained new staff on company policies and customer service techniques.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Manager

Burger King
Cicero
06.2011 - 02.2020
  • Supervised daily operations to maintain service quality and efficiency.
  • Managed inventory levels to ensure product availability and minimize waste.
  • Enforced health and safety standards to promote a safe work environment.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.

Education

High School Diploma -

Morton East High School
Cicero, IL
06-2011

Skills

  • Customer service
  • Conflict resolution
  • CRM software
  • Product knowledge
  • Technical support
  • Process improvement

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

PLS Financial Services
01.2020 - Current

Manager

Burger King
06.2011 - 02.2020

High School Diploma -

Morton East High School
Elizabeth Martinez