Walter Pagor III
Lakemoor
Summary
Results-driven Team Leader Manager with a track record of achieving performance goals and fostering collaboration among staff. Skilled in analyzing customer survey data to improve service quality and building relationships with internal stakeholders. Strong communication skills and ability to identify areas for process improvements. Proficient in personnel management, budgeting, and inventory control.
Overview
10
10
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Commercial Food Leader
IKEA
Bolingbrook
07.2025 - Current
- Led team meetings to align goals and improve collaboration.
- Developed training programs to enhance employee skills and knowledge.
- Implemented process improvements to streamline operations and increase efficiency.
- Mentored junior staff to foster professional development and growth.
- Analyzed customer feedback to inform product offerings and service enhancements.
- Ensured compliance with company policies and safety regulations during daily operations.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Coached and mentored individuals on professional development goals.
- Assessed team performance against established goals and objectives.
- Monitored workflow processes and identified areas of improvement.
- Resolved conflicts between employees in a timely manner.
- Fostered a positive work environment by recognizing individual achievements.
- Developed and implemented strategies to improve team performance and productivity.
- Maintained up-to-date knowledge of industry trends in order to apply best practices.
Kitchen Production Specialist
IKEA
Schaumburg
02.2025 - 07.2025
- Operated production machinery to ensure efficient workflow and product quality.
- Collaborated with team members to maintain a safe and organized workspace.
- Inspected products for defects and ensured adherence to quality standards.
- Assisted in training new staff on production processes and safety protocols.
- Monitored inventory levels and reported shortages to management promptly.
- Implemented best practices for waste reduction during the production process.
- Provided support when needed in order to meet tight deadlines.
- Adhered to strict timelines while ensuring high-quality products were delivered on schedule.
- Troubleshooted problems that arose during production runs and implemented solutions as necessary.
- Maintained a clean workspace at all times by following established sanitation guidelines.
- Kept up-to-date on industry standards for safety regulations and best practices for operations management.
- Ensured accurate and timely completion of production orders.
- Assisted in training new employees on the use of machinery and safety protocols.
- Monitored inventory levels and ordered new supplies as needed.
TEAM LEADER MANAGER
Meijer
St. Charles
08.2023 - 11.2024
- Established performance goals for each team member and tracked progress against those goals regularly.
- Provided clear direction to team members while fostering collaboration among staff.
- Developed team members' skills through coaching, feedback, and mentoring initiatives.
- Analyzed data from customer surveys to improve customer service experience quality.
- Utilized strong communication skills to build relationships with internal stakeholders.
- Conducted regular reviews with employees to measure job satisfaction levels and address any issues promptly.
- Organized team meetings, developed agendas, and facilitated discussions to ensure actionable items were achieved.
- Collaborated with other departments in order to identify areas where process improvements could be made.
- Encouraged creativity among the team while maintaining focus on achieving overall business objectives.
- Managed daily operations of the department, including personnel management and budgeting responsibilities.
- Recognized outstanding performance amongst team members by providing rewards or incentives as appropriate.
- Monitored team performance, identified areas of improvement, and developed plans to address deficiencies.
- Diffused difficult customers through negotiation, complementary transactions, and discounts.
- Delegated tasks effectively, matching assignments to individual strengths and development needs.
- Actively listened to team members' concerns and facilitated open communication within team.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Organized inventory levels according to store layout specifications.
- Maintained accurate inventory records by scanning items into computerized inventory system as necessary.
- Maintained accurate inventory records using automated systems.
- Maintained inventory levels to support production requirements.
- Managed inventory levels, ordering additional supplies as needed.
- Performed daily inventory and restocked items accordingly.
- Adjusted sales floor counts for inventory purposes.
- Led team in daily operations and ensured smooth workflow.
- Trained new employees on company policies and procedures.
- Implemented inventory management practices for efficient stock control.
- Facilitated team meetings to enhance communication and collaboration.
- Monitored performance metrics to identify areas for improvement.
- Resolved customer inquiries and escalated issues as needed.
- Maintained a clean and organized work environment for staff and customers.
- Provided guidance, coaching, and feedback to team members.
- Created and maintained a positive work environment for employees.
- Assigned and monitored daily tasks for team members.
MANAGER
Mariano's
Vernon hills
10.2015 - 05.2023
- Mentored and trained new employees on company policies and procedures.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Monitored team productivity and performance to support goals.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Coached and motivated team, driving sales and delivering exceptional customer service.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Communicated plans and actions to meet departmental goals.
- Offered constructive feedback to team members, boosting overall job performance.
- Developed personal growth opportunities, empowering employees to produce results and meet goals.
- Resolved conflicts between team members promptly using sound judgment based on company policies.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Enforced work practices and procedures to reduce workplace safety and health hazards.
- Collaborated with staff to develop and carry out processes.
- Delegated tasks, freeing up time to focus on higher-value activities.
- Collaborated with staff to develop and carry out processes, resulting in improved performance.
- Monitored sales activities and identified opportunities for improvement, displaying keen analytical skills.
- Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.
- Counseled and disciplined employees, driving performance improvement.
- Analyzed and resolved quality and customer service issues, recommending system improvements.
- Evaluated employee performance through regular feedback sessions which improved morale and productivity significantly.
- Successfully completed complex projects on time while maintaining high-quality standards, showcasing strong project management abilities.
- Liaised regularly with upper management to ensure alignment of goals and objectives.
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques.
- Implemented cost reduction measures without compromising quality or client satisfaction.
- Utilized data analysis tools such as Excel spreadsheets to identify areas requiring improvement.
- Collaborated with senior management on special projects involving cross-functional teams.
- Formulated strategic plans that aligned with long-term business objectives while taking budgetary constraints into consideration.
- Conducted research into new products or services that could benefit the organization's bottom line.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Identified operational process inefficiencies to recommend necessary improvements.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
Education
HIGH SCHOOL DIPLOMA -
Delavan Darien high
Delavan, WisconsinSkills
- Influencing skills
- Meeting facilitation
- Game strategy
- Athletic training and coaching
- Reliability
- Problem-solving abilities
- Multitasking
- Adaptability
- Problem-solving aptitude
- Team building
- Time management abilities
- Schedule oversight
- Customer Relations
- Sales strategy
- Operations Management
- Employee Training
- Quality Control
- Profit and Loss Management
- Team leadership
- Employee training
- Process improvement
- Performance analysis
- Inventory management
- Problem solving
Certification
22102004
- SafeServ Certified
References
References available upon request
Timeline
Commercial Food Leader
IKEA
07.2025 - Current
Kitchen Production Specialist
IKEA
02.2025 - 07.2025
TEAM LEADER MANAGER
Meijer
08.2023 - 11.2024
MANAGER
Mariano's
10.2015 - 05.2023
HIGH SCHOOL DIPLOMA -
Delavan Darien high