Elizabeth Maldonado
Addison
Summary
Detail-oriented healthcare administration professional with expertise in HIPAA compliance and proficiency in EPIC and NextGen systems. Demonstrated ability to enhance operational efficiency through effective patient management and scheduling. Bilingual in Spanish, facilitating communication in diverse environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Remote Travel Advisor
Vacation with Melissa
Addison
06.2024 - Current
- Coordinated precise travel arrangements, ensuring compliance and client satisfaction.
- Managed 80 active clients nationwide by addressing bookings and special requests.
- Communicated professionally through phone, email, and chat platforms.
Clinical Administrative Staff / CCMA
Hand to Shoulders & Associates
Arlington Heights
11.2023 - 09.2025
- Provided administrative support and coordinated scheduling in fast-paced clinical environment.
- Managed patient inquiries and scheduled appointments using EPIC, EMR, and NextGen platforms.
- Executed daily operations by overseeing 15+ VIP schedules, prioritizing urgent needs effectively.
- Acknowledged for reliability, efficiency, and calmness during high-pressure situations.
Customer Service Advocate I
Blue Cross Blue Shield of Texas
Chicago
06.2023 - 10.2023
- Provided exceptional customer support for benefits, billing, and claims inquiries.
- Maintained high empathy and accuracy while handling live calls 90% of the workday.
- Managed over 30 categories of EMR, ensuring timely and accurate responses to each call.
- Achieved consistently high customer satisfaction ratings throughout service delivery.
Education
Associates in Paralegal - Immigration Attorney
American National University
04-2028
Associates in Science in Business Administration
Colorado Technical University
Colorado Springs, CO10-2025
Certified Clinical Medical Assistant - Hospital Administration
Everest College
Skokie, IL09-2012
Skills
- Scheduling coordination and conflict resolution
- High-volume call management
- Healthcare systems knowledge (NextGen, EPIC)
- Microsoft Office proficiency (Word, Excel, Outlook)
- Time management and multitasking skills
- Confidentiality and HIPAA compliance adherence
- Bilingual communication (English/Spanish)
- Customer service and support
Languages
Spanish
Full Professional
Certification
Certified Clinical Medical Assistant - CCMA / Certified Nurse Assistant - CNA / CPR Certified
Accomplishments
Best Customer Service – Quarterly Award
Employee of the Year
High Honors Graduate 10/2025
Employee of the Year
High Honors Graduate 10/2025
Timeline
Remote Travel Advisor
Vacation with Melissa
06.2024 - Current
Clinical Administrative Staff / CCMA
Hand to Shoulders & Associates
11.2023 - 09.2025
Customer Service Advocate I
Blue Cross Blue Shield of Texas
06.2023 - 10.2023
Associates in Paralegal - Immigration Attorney
American National University
Associates in Science in Business Administration
Colorado Technical University
Certified Clinical Medical Assistant - Hospital Administration
Everest College