Elizabeth Kitchell
Genoa
Summary
Hardworking and reliable employee 33 year old woman with extensive background in working with the public, operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.
Overview
14
14
years of professional experience
Work History
Cashier
Casey's
Hampshire
04.2024 - 12.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Balanced daily transactions on a computerized point-of-sale system.
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Issued receipts, refunds, credits or change due to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
Care Giver
Grandfather
Belvidere
08.2017 - 03.2021
- I took a break from work to care full time for my mother who has COPD and my grandfather who had brain cancer
- Accompanied clients to social events such as movies or plays.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
Customer Service Representative
ALORICA CUSTOMER CARE, INC.
Rockford
02.2016 - 09.2017
- Call center rep, CVS Caremark, companies original name EGS
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved customer complaints promptly and efficiently.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated system with order specifics and customer details, preferences, and billing information.
Sales Representative
Walmart
Belvidere
06.2014 - 07.2015
- Stocking, customer services, freezer/dairy
- Managed inventory levels by ordering sufficient stock for each account.
- Ensured proper stocking of shelves with merchandise.
- Assisted in receiving, stocking, and organizing inventory.
- Coordinated retail product display, stocking and pricing.
- Inspected merchandise for damages prior to stocking shelves.
- Assisted with stocking shelves and organizing merchandise displays.
- Assisted in unloading delivery trucks and stocking new merchandise.
- Assisted in stocking shelves with frozen products.
- Assisted in unloading delivery trucks and stocking inventory.
- Managed the ordering, receiving, stocking and distribution of goods.
- Organized food items for efficient stocking of shelves.
- Checked expiration dates on products before stocking shelves.
- Assisted in stocking shelves when needed.
- Assisted with stocking shelves and removing expired items.
Career Break
Stay At Home Mom
Belvidere
08.2010 - 09.2014
- Was a stay at home mom to my two children born in 08/2010 and 09/2012
- Maintained updated knowledge through continuing education and advanced training.
- Prioritized and organized tasks to efficiently accomplish service
- Organizational skills. Listening skills. Observation skills.
Education
Associate of Arts - Social Sciences
Grace Christian University
Grand Rapids, MI01.2023
Skills
- Customer service
- Conflict resolution
- Data entry
- Client relationship management
- Sales techniques
- Team collaboration
- Active listening
- Hospitality and accommodation
- Daily reporting
- Cleaning and sanitizing
- Cash handling expertise
- Receipt handling
- Inventory restocking
- Organizational growth
- Issue resolution
- Refund handling
- Payment collection
- Written and verbal communication
- Upselling techniques
- Loyalty program promotion
- Liquor law compliance
- Online orders preparation
- Order taking
- Point of sale operation
- Records maintenance
- Money handling
- Transaction handling
- Product restocking
- ID verification
- Guest inquiries
- Empathy and patience
- Clear communication
- Professionalism and courtesy
- Time management skills
- Proficient in [software]
- Customer assistance
- Liquor regulations and compliance
- Cash register systems
- Microsoft Excel
- Data analysis
- Project management
- Problem solving
- Microsoft forms
- Office 365 migration
- Microsoft planner
- Microsoft Word
- Verbal communication
- [Type] Software Proficiency
- Friendly, positive attitude
- Attention to detail
- Supervision and leadership
- Teamwork and collaboration
- Relationship building
- Multitasking Abilities
- Cultural awareness
Locations
- Hampshire, Illinois
- Genoa, Illinois
- Rockford, Illinois
- Belvidere, Illinois
Timeline
Cashier
Casey's
04.2024 - 12.2024
Care Giver
Grandfather
08.2017 - 03.2021
Customer Service Representative
ALORICA CUSTOMER CARE, INC.
02.2016 - 09.2017
Sales Representative
Walmart
06.2014 - 07.2015
Career Break
Stay At Home Mom
08.2010 - 09.2014
Associate of Arts - Social Sciences
Grace Christian University