Elizabeth Hernandez
CHICAGO,IL
Summary
Dynamic and results-driven professional with experience at Amazon, excelling in inventory management and team collaboration. Proven track record in optimizing processes and enhancing customer satisfaction through effective communication and problem-solving. Adaptable and committed to maintaining high standards in fast-paced environments, consistently achieving team goals and improving performance.
Overview
3
3
years of professional experience
Work History
Amazon Delivery Station Associate
Amazon
10.2024 - Current
- Received, sorted, and scanned packages using handheld devices to ensure accurate tracking and efficient processing.
- Maintained accuracy in sorting, reducing delays/errors.
- Staged packages for delivery drivers to receive.
- Maintained a fast-paced workflow while adhering to safety standards and Amazon protocols.
- Collaborated with coworkers to meet or exceed our daily quotas.
- Assisted with problem-solving for misplaced, damaged packages to ensure customer satisfaction.
- Contributed to the overall team efficiency through collaboration and process optimization.
Dog Pet Sitter
Self Employed
10.2022 - 07.2024
- Maintained a safe and comfortable environment for dogs, ensuring proper exercise, feeding, and playtime routines.
- Maintained a clean and organized workspace for dog care activities, ensuring the health and safety of all pets involved.
- Provided overnight pet sitting services, ensuring the comfort and security of both the dog and home.
- Handled various breeds of dogs with differing temperaments and needs, adapting care strategies accordingly.
- Built trust with pet owners through consistent communication and updates on their dog''s well-being while in my care.
Kohl's Associate
Kohl's Inc
05.2022 - 08.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Adapted flexibly to varying departmental demands and store changes.
- Collaborated closely with team members to address customer needs and effectively communicate to solve issues.
- Maintained a well-organized and visually appealing sales floor by restocking, folding, and arranging children's clothing, toys, and accessories.
- Ensured fitting rooms remained clean and organized while assisting customers.
- Trained new associates on merchandising and customer engagement.
Education
Ged
Skills
- Inventory management
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Performance improvement
- Process optimization
- Customer service
- Adaptable strategies
Timeline
Amazon Delivery Station Associate
Amazon
10.2024 - Current
Dog Pet Sitter
Self Employed
10.2022 - 07.2024
Kohl's Associate
Kohl's Inc
05.2022 - 08.2022
Ged
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