Elizabeth Gutowski
West Chicago,IL
Summary
Accomplished Manager/Owner at Beautiful You Salon and Spa, adept in staff management and customer service, significantly enhancing customer satisfaction and operational efficiency. Demonstrated leadership in resolving conflicts and driving team productivity. Skilled in multitasking and time management, with a proven track record of maintaining high-quality customer experiences and positive staff dynamics.
Overview
19
19
years of professional experience
Work History
Manager/Owner
Beautiful You Salon and Spa
06.2006 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
Salon Receptionist
Suzanne Denee Salon And Day Spa
03.2011 - 06.2016
- Updated customer records and maintained accurate client information.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Confirmed appointments, communicated with clients, and updated client records.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled payments and processed credit card transactions.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Increased sales revenue by promoting salon products and services through comprehensive knowledge and persuasive recommendations.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
Education
High School Diploma -
Lake Park High School
Rochelle, ILSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Positive attitude
- Multitasking
Timeline
Salon Receptionist
Suzanne Denee Salon And Day Spa
03.2011 - 06.2016
Manager/Owner
Beautiful You Salon and Spa
06.2006 - Current
High School Diploma -
Lake Park High School
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