Elizabeth Garcia
Chicago
Summary
Versatile professional with experience across multiple industries including healthcare support, customer service, administrative work, and hands-on roles. Strong skills in communication, organization, and adapting quickly to new environments. Known for reliability a strong work ethic, and the ability to learn fast and support teams with professionalism and care.
Overview
2027
2027
years of professional experience
Work History
Call Center Associate
Results CS
2026 - Current
- Managed high volume of inbound customer calls to resolve inquiries and enhance customer satisfaction
- Resolved customer concerns professionally and efficiently, ensuring positive service experiences
- Maintain high-quality customer service standards
- Recorded customer interactions in detail to support accurate record-keeping and follow-up actions
Research Associate
University of Michigan
2024 - 2025
- Identified and enrolled participants for stroke study to ensure diverse and representative sample.
- Collected and maintained research data to support analysis and findings.
- Conducted patient interviews and obtained consent.
- Ensured compliance with research protocols.
Receptionist
Cano/Conviva
2023 - 2024
- Registered patients and verified insurance to ensure accurate billing and smooth patient flow.
- Scheduled appointments and managed patient records to optimize front-office operations.
- Processed telephone encounters to address patient inquiries and facilitate communication.
- Processed telephone encounters.
Patient Scheduling Coordinator
ATI Physical Therapy
2020 - 2021
- Coordinated patient appointment scheduling in a busy clinic environment.
- Oversaw patient demographic data management to ensure data integrity.
- Responded to high-volume incoming calls in a fast-paced setting.
- Assisted with patient issue resolution.
Child Care Manager
UCP Seguin
2018 - 2020
- Managed childcare team to ensure quality care.
- Managed payroll and scheduling to ensure staff coverage and compliance with regulations.
- Trained new employees to enhance their readiness and integration into the team.
- Maintained daily operations.
Care Coordinatoer
Help at Home /Addus Home Care
2016 - 2018
- Coordinated care schedules to optimize service delivery.
- Executed authorization processes to ensure timely approvals
- Maintained participant records to ensure compliance and accuracy.
- Ensured quality customer services.
Education
Associate of Applied Science - Administrative Service
Robert Morris College
Chicago, IL06-1990
Skills
Call management
- CRM management
- Record management
- Customer Documentation
- Microsoft Outlook
- Microsoft Word
- Citrix
- Technical Skills
Languages
Spanish
Professional
Core Skills
- Administrative Support
- Call Center Operations
- Scheduling & appointment Management
- Insurance Verification
- Patient Registration
- Research Data Collection
- Documentation
- Team Collaboration
- Problem solving
Timeline
Call Center Associate
Results CS
2026 - Current
Research Associate
University of Michigan
2024 - 2025
Receptionist
Cano/Conviva
2023 - 2024
Patient Scheduling Coordinator
ATI Physical Therapy
2020 - 2021
Child Care Manager
UCP Seguin
2018 - 2020
Care Coordinatoer
Help at Home /Addus Home Care
2016 - 2018
Associate of Applied Science - Administrative Service
Robert Morris College